{"text_format":"1","workbook":"xlsx","n_sheets":3,"sheets":["Foglio1","Foglio2","Foglio3"],"not_rendered":{"charts":0,"images":1,"macros":1,"external_links":0,"defined_names":1,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

{"sheet":"Foglio1","index":0,"n_rows":170,"n_cols":10,"rows_kept":170,"cut":false,"hidden":false,"merged":[[5,0,5,1],[5,2,5,9],[163,0,163,9],[166,0,166,9],[6,0,8,0],[6,2,6,5],[6,6,6,9],[165,0,165,9],[164,0,164,9]]}
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["Click sul pulsante in ciascuna colonna per ordinare i dati in base ai corrispondenti valori.                  \nClick su \"Reset\" per tornare all'ordine alfabetico",null,"Tavola 1 \nReclami inviati dai consumatori alle imprese nel 1° semestre 2017"]
["Tipologia imprese:\n- Italiane\n- Estere (1)",null,"Numero reclami",null,null,null,"Numero reclami per milione di premi (2) "]
[]
[null,"Denominazione impresa","Totale vita e danni","Rami Vita","Rami Danni \n(escl rc auto)","Rc auto","Totale vita e danni\nMedia:\n Italiane 1,63\nEstere  3,31","Rami Vita\n\nMedia:\n Italiane 0,43\nEstere  1,99","Rami Danni \n(escl rc auto)\nMedia:\n Italiane 2,56\nEstere  2,73","Rc auto\n\nMedia:\n Italiane 3,90\nEstere  6,76"]
[]
["Impresa italiana","ABC ASSICURA SOCIETA' PER AZIONI",28,0,28,0,2.37,null,2.38,0]
["Impresa italiana","ALLEANZA ASSICURAZIONI S.P.A.",1447,1360,87,0,0.56999999999999995,0.54,6.4]
["Impresa italiana","ALLIANZ SOCIETA' PER AZIONI",4299,498,1442,2359,1.54,0.48,1.67,2.69]
["Impresa italiana","AMISSIMA ASSICURAZIONI S.P.A.",533,0,190,343,2.63,null,2.12,3.03]
["Impresa italiana","AMISSIMA VITA S.P.A.",13,13,0,0,0.04,0.04]
["Impresa italiana","APULIA PREVIDENZA COMPAGNIA DI ASSICURAZIONE E DI RIASSICURAZIONE SULLA VITA S.P.A.",13,13,0,0,2.44,2.44]
["Impresa italiana","ARCA ASSICURAZIONI S.P.A.",167,0,87,80,2.98,null,2.11,5.37]
["Impresa italiana","ARCA VITA S.P.A.",69,69,0,0,0.21,0.21]
["Impresa italiana","ARISCOM COMPAGNIA DI ASSICURAZIONI S.P.A.",18,0,18,0,1.43,null,1.43]
["Impresa italiana","ASSICURATRICE MILANESE SPA - COMPAGNIA DI ASSICURAZIONI",75,0,40,35,2.5499999999999998,null,1.81,4.7699999999999996]
["Impresa italiana","ASSICURATRICE VAL PIAVE S.P.A.",6,0,2,4,0.38,null,0.28999999999999998,0.44]
["Impresa italiana","ASSICURAZIONI GENERALI SOCIETA' PER AZIONI",0,0,0,0,0,0,0,0]
["Impresa italiana","ASSICURAZIONI RISCHI AGRICOLI VMG 1857 S.P.A.",0,0,0,0,0,null,0]
["Impresa italiana","ASSIMOCO S.P.A. COMPAGNIA DI ASSICURAZIONI E RIASSICURAZIONI",92,0,40,52,0.78,null,0.53,1.21]
["Impresa italiana","ASSIMOCO VITA S.P.A. COMPAGNIA DI ASSICURAZIONE SULLA VITA",8,8,0,0,0.03,0.03]
["Impresa italiana","AVIPOP ASSICURAZIONI S.P.A.",106,0,102,4,2.2799999999999998,null,2.29,2.0499999999999998]
["Impresa italiana","AVIPOP VITA S.P.A.",31,31,0,0,0.57999999999999996,0.57999999999999996]
["Impresa italiana","AVIVA ITALIA S.P.A.",416,0,100,316,1.93,null,0.91,3]
["Impresa italiana","AVIVA LIFE S.P.A.",13,13,0,0,0.08,0.08]
["Impresa italiana","AVIVA S.P.A.",62,62,0,0,7.0000000000000007E-2,7.0000000000000007E-2]
["Impresa italiana","AVIVA VITA S.P.A",29,29,0,0,0.02,0.02]
["Impresa italiana","AXA ASSICURAZIONI S.P.A.",1336,64,306,966,1.4,0.28000000000000003,0.79,2.8]
["Impresa italiana","AXA MPS ASSICURAZIONI DANNI SOCIETA' PER AZIONI",373,0,162,211,4.29,null,2.54,9.09]
["Impresa italiana","AXA MPS ASSICURAZIONI VITA SOCIETA' PER AZIONI",431,431,0,0,0.36,0.36]
["Impresa italiana","BANCASSURANCE POPOLARI DANNI S.P.A.",0,0,0,0,0,null,0]
["Impresa italiana","BANCASSURANCE POPOLARI S.P.A.",0,0,0,0,0,0]
["Impresa italiana","BCC ASSICURAZIONI S.P.A.",20,0,16,4,0.98,null,0.99,0.95]
["Impresa italiana","BCC VITA S.P.A. COMPAGNIA DI ASSICURAZIONI VITA",15,15,0,0,0.1,0.1]
["Impresa italiana","BENE ASSICURAZIONI SPA",0,0,0,0,0,null,0,0]
["Impresa italiana","BERICA VITA SOCIETA' PER AZIONI",22,22,0,0,0.28000000000000003,0.28000000000000003]
["Impresa italiana","BIM VITA S.P.A.",0,0,0,0,0,0]
["Impresa italiana","BIPIEMME ASSICURAZIONI  S.P.A",34,0,27,7,2.13,null,1.95,3.33]
["Impresa italiana","BIPIEMME VITA S.P.A.",25,21,4,0,0.05,0.04,1.02]
["Impresa italiana","BNP PARIBAS CARDIF VITA COMPAGNIA DI ASSICURAZIONE E RIASSICURAZIONE S.P.A.",651,632,19,0,0.34,0.33,63.87]
["Impresa italiana","CARGEAS ASSICURAZIONI S.P.A.",179,0,101,78,1.62,null,1.24,2.69]
["Impresa italiana","CF ASSICURAZIONI S.P.A. - COMPAGNIA DI ASSICURAZIONE PER IL CREDITO E LA FAMIGLIA",20,0,20,0,1.54,null,1.54]
["Impresa italiana","CF LIFE COMPAGNIA DI ASSICURAZIONI VITA S.P.A.",0,0,0,0,0,0]
["Impresa italiana","CHIARA ASSICURAZIONI COMPAGNIA DI ASSICURAZIONI SUI DANNI SOCIETA' PER AZIONI",13,0,13,0,0.6,null,0.6]
["Impresa italiana","CNP UNICREDIT VITA S.P.A.",324,324,0,0,0.25,0.25,0]
["Impresa italiana","COMPAGNIA ASSICURATRICE LINEAR S.P.A.",589,0,37,552,6.75,null,2.2200000000000002,7.82]
["Impresa italiana","COMPAGNIA ITALIANA DI PREVIDENZA, ASSICURAZIONI E RIASSICURAZIONI S.P.A.",456,131,132,193,1.21,1.23,0.82,1.77]
["Impresa italiana","CREDEMASSICURAZIONI S.P.A.",44,0,44,0,2.5499999999999998,null,2.5499999999999998]
["Impresa italiana","CREDEMVITA S.P.A.",41,41,0,0,7.0000000000000007E-2,7.0000000000000007E-2]
["Impresa italiana","CRÉDIT AGRICOLE ASSICURAZIONI S.P.A.",81,0,42,39,2.2400000000000002,null,1.6,3.94]
["Impresa italiana","CRÉDIT AGRICOLE VITA S.P.A.",10,10,0,0,0.01,0.01]
["Impresa italiana","CREDITRAS ASSICURAZIONI S.P.A.",118,0,55,63,0.89,null,0.51,2.42]
["Impresa italiana","CREDITRAS VITA S.P.A.",67,67,0,0,0.03,0.03]
["Impresa italiana","D.A.S. DIFESA AUTOMOBILISTICA SINISTRI - S.P.A. DI ASSICURAZIONE",35,0,35,0,1.72,null,1.72]
["Impresa italiana","DARAG ITALIA S.P.A.",96,0,61,35,4.54,null,5.73,3.33]
["Impresa italiana","DIRECT LINE INSURANCE S.P.A.",2953,0,18,2935,11.69,null,0.13,25.91]
["Impresa italiana","ELBA COMPAGNIA DI ASSICURAZIONI E RIASSICURAZIONI SOCIETA' PER AZIONI",8,0,8,0,0.35,null,0.35]
["Impresa italiana","ERGO PREVIDENZA S.P.A",263,263,0,0,2.41,2.41]
["Impresa italiana","EUROP ASSISTANCE ITALIA S.P.A.",751,0,751,0,9.4700000000000006,null,9.4700000000000006]
["Impresa italiana","EUROVITA ASSICURAZIONI S.P.A",44,44,0,0,0.09,0.09]
["Impresa italiana","FIDEURAM VITA S.P.A.",319,319,0,0,0.13,0.13]
["Impresa italiana","FILO DIRETTO ASSICURAZIONI S.P.A.",82,0,82,0,2.04,null,2.04]
["Impresa italiana","GENERALI ITALIA S.P.A.",6826,1980,2411,2435,1.08,0.5,1.48,3.24]
["Impresa italiana","GENERTEL S.P.A.",1903,0,270,1633,9.08,null,4.25,11.18]
["Impresa italiana","GENERTELLIFE S.P.A.",74,74,0,0,0.03,0.03]
["Impresa italiana","GENIALLOYD SOCIETA' PER AZIONI DI ASSICURAZIONI S.P.A.",1615,0,98,1517,4.58,null,1.18,5.62]
["Impresa italiana","GLOBAL ASSISTANCE COMPAGNIA DI ASSICURAZIONI E RIASSICURAZIONI S.P.A.",12,0,12,0,1.65,null,1.65]
["Impresa italiana","GROUPAMA ASSICURAZIONI SOCIETA' PER AZIONI",1608,83,380,1145,2.14,0.46,1.42,3.74]
["Impresa italiana","HDI ASSICURAZIONI S.P.A.",462,176,87,199,0.6,0.31,1.1299999999999999,1.69]
["Impresa italiana","HELVETIA COMPAGNIA SVIZZERA D'ASSICURAZIONI S.A.",274,0,65,209,1.55,null,0.65,2.73]
["Impresa italiana","HELVETIA ITALIA ASSICURAZIONI S.P.A.",72,0,9,63,1.66,null,0.32,4.2]
["Impresa italiana","HELVETIA VITA COMPAGNIA ITALO-SVIZZERA DI ASSICURAZIONI SULLA VITA S.P.A.",217,217,0,0,1.25,1.25]
["Impresa italiana","IMA ITALIA ASSISTANCE S.P.A.",3,0,3,0,1.87,null,1.87]
["Impresa italiana","INCONTRA ASSICURAZIONI SPA",23,0,23,0,0.39,null,0.39,0]
["Impresa italiana","INTESA SANPAOLO ASSICURA S.P.A.",614,0,403,211,2.64,null,2.06,5.73]
["Impresa italiana","INTESA SANPAOLO VITA",591,589,2,0,0.14000000000000001,0.13,3.68]
["Impresa italiana","ITAS - ISTITUTO TRENTINO-ALTO ADIGE PER ASSICURAZIONI S.M.A.",396,0,157,239,1.04,null,0.69,1.58]
["Impresa italiana","ITAS VITA S.P.A.",12,12,0,0,0.08,0.08]
["Impresa italiana","LE ASSICURAZIONI DI ROMA - MUTUA ASSICURATRICE ROMANA",38,0,29,9,1.45,null,1.82,0.87]
["Impresa italiana","LOMBARDA VITA SOCIETA' PER AZIONI",33,33,0,0,0.04,0.04]
["Impresa italiana","MEDIOLANUM ASSICURAZIONI S.P.A.",17,0,17,0,0.72,null,0.72]
["Impresa italiana","MEDIOLANUM VITA S.P.A",146,146,0,0,0.1,0.1]
["Impresa italiana","NET INSURANCE LIFE S.P.A.",39,39,0,0,4.3,4.3]
["Impresa italiana","NET INSURANCE S.P.A.",41,0,41,0,2.35,null,2.35]
["Impresa italiana","NOBIS COMPAGNIA DI ASSICURAZIONI S.P.A.",32,0,5,27,0.64,null,0.12,2.88]
["Impresa italiana","OLD MUTUAL WEALTH ITALY S.P.A.",10,10,0,0,0.02,0.02]
["Impresa italiana","POPOLARE VITA S.P.A.",17,17,0,0,0.04,0.04]
["Impresa italiana","POSTE ASSICURA S.P.A.",315,0,315,0,4.3,null,4.3]
["Impresa italiana","POSTE VITA S.P.A.",819,819,0,0,7.0000000000000007E-2,7.0000000000000007E-2]
["Impresa italiana","PRAMERICA LIFE S.P.A.",6,6,0,0,0.1,0.1,0]
["Impresa italiana","PRONTO ASSISTANCE S.P.A.",1,0,1,0,2.67,null,2.67]
["Impresa italiana","QUADRA ASSICURAZIONI S.P.A.",2,0,2,0,0.73,null,0.73]
["Impresa italiana","QUADRA ASSICURAZIONI VITA S.P.A.",1,1,0,0,0.13,0.13]
["Impresa italiana","RBM SALUTE",1443,0,1443,0,7.87,null,7.87]
["Impresa italiana","S2C S.P.A. COMPAGNIA DI ASSICURAZIONI DI CREDITI E CAUZIONI",1,0,1,0,0.18,null,0.18]
["Impresa italiana","SACE BT S.P.A.",1,0,1,0,0.03,null,0.03]
["Impresa italiana","SARA ASSICURAZIONI S.P.A. ASSICURATRICE UFFICIALE DELL'AUTOMOBILE CLUB D'ITALIA",701,0,190,511,2.48,null,1.6,3.13]
["Impresa italiana","SARA VITA S.P.A.",53,53,0,0,1.37,1.37]
["Impresa italiana","SCHWEIZERISCHE HAGEL-VERSICHERUNGS-GESELLSHAFT SOCIETA' COOPERATIVA",1,0,1,0,0,null,0]
["Impresa italiana","SIAT SOCIETA' ITALIANA ASSICURAZIONI E RIASSICURAZIONI PER AZIONI",1,0,1,0,0.02,null,0.02]
["Impresa italiana","SLP - ASSICURAZIONI SPESE LEGALI PERITALI E RISCHI ACCESSORI S.P.A.",2,0,2,0,2.15,null,2.15]
["Impresa italiana","SOCIETA' CATTOLICA DI ASSICURAZIONE - SOCIETA' COOPERATIVA",1442,151,448,843,1.1100000000000001,0.33,1,2.14]
["Impresa italiana","SOCIETA' REALE MUTUA DI ASSICURAZIONI",780,19,373,388,0.77,0.06,0.82,1.75]
["Impresa italiana","TUA ASSICURAZIONI SOCIETA' PER AZIONI",315,0,75,240,2.42,null,1.54,2.94]
["Impresa italiana","TUTELA LEGALE S.P.A. COMPAGNIA DI ASSICURAZIONI",4,0,4,0,0.9,null,0.9]
["Impresa italiana","UCA - ASSICURAZIONE SPESE LEGALI E PERITALI S.P.A.",17,0,17,0,0.93,null,0.93]
["Impresa italiana","UNIPOLSAI ASSICURAZIONI S.P.A.",7689,451,2034,5204,1.56,0.32,1.1499999999999999,3.01]
["Impresa italiana","UNIQA ASSICURAZIONI S.P.A.",190,0,76,114,1.56,null,1.47,2.15]
["Impresa italiana","UNIQA LIFE SPA",17,17,0,0,0.23,0.23]
["Impresa italiana","UNIQA PREVIDENZA SPA",39,39,0,0,0.09,0.09]
["Impresa italiana","UNISALUTE S.P.A.",1626,0,1626,0,8.0399999999999991,null,8.0399999999999991]
["Impresa italiana","VITTORIA ASSICURAZIONI S.P.A.",2132,151,514,1467,3.25,1.6,2.2200000000000002,4.45]
["Impresa italiana","ZURICH INSURANCE COMPANY LTD",591,0,41,550,10.16,null,2.19,13.95]
["Impresa italiana","ZURICH INVESTMENTS LIFE S.P.A.",207,207,0,0,0.26,0.26]
["Impresa estera","ADMIRAL INSURANCE COMPANY LIMITED (CONTE)(3)",913,0,49,864,10.5,null,3.8,11.66]
["Impresa estera","AIG EUROPE LIMITED                                  ",300,0,255,45,0.9,null,0.8,3.4]
["Impresa estera","AMTRUST EUROPE LIMITED",54,0,54,0,1.04,null,1.04]
["Impresa estera","AMTRUST INTERNATIONAL UNDERWRITERS DAC (LPS)",74,0,74,0,3.7599999999999999E-3,null,3.7599999999999999E-3]
["Impresa estera","AMTRUST INTERNATIONAL UNDERWRITERS DAC (Rappresentanza UE)",1,0,1,0,0.04,null,0.04]
["Impresa estera","ARAG S.E.",66,0,66,0,4.3600000000000003,null,4.3600000000000003]
["Impresa estera","ARISA ASSURANCES S.A.",25,0,6,19,4.4800000000000004,null,2.19,6.68]
["Impresa estera","ASPECTA ASSURANCE INTERNATIONAL LUXEMBOURG SA",49,49,0,0,"Run Off","Run Off","Run Off","Run Off"]
["Impresa estera","AWP P&C S.A.",525,0,525,0,13.23,null,13.23]
["Impresa estera","AXA GLOBAL DIRECT SEGUROS Y REASEGUROS S.A.U. (QUIXA)",449,0,5,444,7.65,null,0.82,8.43]
["Impresa estera","AXA MPS FINANCIAL DAC",69,69,0,0,0.1,0.1]
["Impresa estera","CACI LIFE DAC (LPS)",101,101,0,0,2.69,2.69]
["Impresa estera","CACI LIFE DAC (Rappresentanza UE)",20,20,0,0,0.41,0.41]
["Impresa estera","CACI NON-LIFE DAC (LPS)",115,0,115,0,3.14,null,3.14]
["Impresa estera","CACI NON-LIFE DAC (Rappresentanza UE)",34,0,34,0,1.74,null,1.74]
["Impresa estera","CARDIF ASSURANCES RISQUES DIVERS S.A.",903,0,903,0,12.7,null,12.7]
["Impresa estera","CARDIF  ASSURANCE VIE S.A.",482,482,0,0,4.78,4.78]
["Impresa estera","CHUBB EUROPEAN GROUP LIMITED (già ACE EUROPEAN GROUP LTD)",233,0,233,0,2.44,null,2.44]
["Impresa estera","CLERICAL MEDICAL - SCOTTISH WIDOWS LIMITED",38,38,0,0,"Run Off","Run Off"]
["Impresa estera","CNP ASSURANCES S.A.",14,3,11,0,0.56999999999999995,0.18,1.45]
["Impresa estera","CNP SANTANDER INSURANCE EUROPE                          ",58,0,58,0,7.3,null,7.3]
["Impresa estera","CNP SANTANDER INSURANCE LIFE",61,61,0,0,4.8600000000000003,4.8600000000000003]
["Impresa estera","DONAU VERSICHERUNG AG VIENNA INSURANCE GROUP",40,0,20,20,6.93,null,4.13,21.62]
["Impresa estera","EURO INSURANCES DAC",38,0,0,38,1.0900000000000001,null,0,1.1399999999999999]
["Impresa estera","EUROP ASSISTANCE SA - IRISH BRANCH",74,0,74,0,7.0000000000000007E-2,null,7.0000000000000007E-2]
["Impresa estera","FWU LIFE INSURANCE LUX S.A. SA",139,139,0,0,3.11,3.11]
["Impresa estera","GREAT LAKES INSURANCE",27,0,0,27,0.98,null,0,1.51]
["Impresa estera","HANSARD EUROPE DAC",228,228,0,0,"Run Off","Run Off","Run Off","Run Off"]
["Impresa estera","INTER PARTNER ASSISTANCE",26,0,26,0,2.8,null,2.8]
["Impresa estera","INTESA SANPAOLO LIFE DAC",88,88,0,0,0.01,0.01]
["Impresa estera","LA PARISIENNE S.A.",29,0,2,27,1.1200000000000001,null,0.28000000000000003,1.45]
["Impresa estera","LLOYD'S",257,0,163,94,1.31,null,0.83,"Run Off"]
["Impresa estera","MAPFRE ASISTENCIA S.A.",35,0,35,0,3.51,null,3.51]
["Impresa estera","METLIFE EUROPE DAC",473,369,104,0,2.98,3.08,2.66]
["Impresa estera","METLIFE EUROPE INSURANCE DAC",42,0,42,0,5.74,null,5.74]
["Impresa estera","MMA IARD SA",21,0,20,1,0.14000000000000001,null,0.13239999999999999,2.7]
["Impresa estera","SOGECAP",10,10,0,0,0.73,0.73]
["Impresa estera","SOGESSUR",40,0,3,37,4.3,null,0.46,13.07]
["Impresa estera","ZURICH INSURANCE PLC",862,0,300,562,1.49,null,0.82,2.65]
[]
[null,"Totale Imprese Italiane (4)",50296,9770,15246,25280,1.63,0.43,2.56,3.9]
[null,"Totale Imprese Estere (UE) (4)",7013,1657,3178,2178,3.31,1.99,2.73,6.7549999999999999]
[null,"Totale complessivo",57309,11427,18424,27458]
[]
[]
["(1) - Imprese con sede legale in un Paese UE, operanti in Italia in regime di stabilimento o di libera prestazione dei servizi (ossia senza una sede stabile in Italia). Sono tenute alla comunicazione le sole imprese che ricevono nell'anno più di 20 reclami. "]
["(2) Fonte premi: segnalazioni Solvency II, per le imprese in LPS sono quelli riportati nel documento tecnico all. 2 Reg. 24/2008. "]
["(3) L'impresa ha effettuato una riclassificazione dei reclami, che è al momento in valutazione da parte dell'Istituto. "]
["(4) Per il \"Totale Imprese\" il \"Numero reclami per milione di premi\" è pari alla media semplice dei rapporti delle singole imprese operative in ciascun comparto."]
[]
[]
["Fonte: elaborazione prospetti informatici inviati dalle imprese all'IVASS ai sensi del Regolamento n. 24/2008"]

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