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{"sheet":"Dati x impresa","index":1,"n_rows":165,"n_cols":11,"rows_kept":165,"cut":false,"hidden":false,"merged":[[158,6,158,10],[1,2,1,10],[162,0,162,7],[163,0,163,7],[164,0,164,7],[161,0,161,7],[160,0,160,7],[155,6,155,10],[2,0,2,1],[2,2,2,5],[2,6,2,9],[3,1,4,1],[3,0,4,0]]}
[]
[null,null,"Tavola 1 - Reclami inviati dai consumatori alle imprese nel 2020 "]
["Click sul pulsante in testa a ciascuna colonna per ordinare i dati in base ai corrispondenti valori.                  \nClick su \"Reset\" per tornare all'ordine alfabetico",null,"Numero reclami",null,null,null," Numero reclami per milione di premi (2) ",null,null,null,"Numero reclami/\n10.000 contratti\n(Tot.Vita e Danni)"]
["Tipologia imprese:\n- Italiane\n- Estere (1)","Denominazione impresa"]
[null,null,"Totale vita e danni","Rami Vita","Rami Danni \n(escl rc auto)","Rc auto","Totale vita e danni\nMedia:\n It: 1,99 \n E: 5,37 ","Rami Vita\n\nMedia:\n It: 1,14 \n E: 2,43 ","Rami Danni \n(escl rc auto)\nMedia:\n It: 1,78 \n E: 5,53 ","Rc auto\n\nMedia:\n It: 3,24 \n E: 4,67 ","Totale vita e danni\nMedia:\n It: 4,59 \n E: 10,61 "]
["Impresa vigilata","ABC ASSICURA S.P.A.",29,null,28,1,"NA (3)",null,"NA (3)","NA (3)",5.26]
["Impresa vigilata","ALLEANZA ASSICURAZIONI S.P.A.",1529,1484,45,null,0.27,0.27,0.71,null,5.01]
["Impresa vigilata","ALLIANZ DIRECT S.P.A.",4145,null,402,3743,6.06,null,2.37,7.28,21.45]
["Impresa vigilata","ALLIANZ S.P.A.",4975,493,1618,2864,0.84,0.21,0.84,1.71,4.1500000000000004]
["Impresa vigilata","AMISSIMA ASSICURAZIONI S.P.A.",541,null,184,357,1.94,null,1.27,2.67,5.05]
["Impresa vigilata","AMISSIMA VITA S.P.A.",18,18,null,null,0.01,0.01,null,null,0.84]
["Impresa vigilata","AMTRUST ASSICURAZIONI S.P.A.",39,null,39,null,0.25,null,0.25,null,4.22]
["Impresa vigilata","ARCA ASSICURAZIONI S.P.A.",423,null,302,121,3.01,null,2.7,4.25,5.18]
["Impresa vigilata","ARCA VITA S.P.A.",145,145,null,null,0.13,0.13,null,null,3.5]
["Impresa vigilata","ARGOGLOBAL S.P.A.",79,null,79,null,7.04,null,7.04,null,7.36]
["Impresa vigilata","ASSICURATRICE MILANESE S.P.A. - COMPAGNIA DI ASSICURAZIONI",105,null,62,43,1.56,null,1.1299999999999999,3.38,1.71]
["Impresa vigilata","ASSICURATRICE VAL PIAVE S.P.A.",19,null,5,14,0.53,null,0.28999999999999998,0.75,1.75]
["Impresa vigilata","ASSICURAZIONI GENERALI S.P.A.",5,2,3,0,0.01,0.02,0.01,0,1.08]
["Impresa vigilata","ASSICURAZIONI RISCHI AGRICOLI VMG 1857 S.P.A.",0,null,0,null,0,null,0,null,0]
["Impresa vigilata","ASSIMOCO S.P.A. COMPAGNIA DI ASSICURAZIONI E RIASSICURAZIONI",115,null,42,73,0.41,null,0.22,0.8,1.1100000000000001]
["Impresa vigilata","ASSIMOCO VITA S.P.A. COMPAGNIA DI ASSICURAZIONE SULLA VITA",7,7,null,null,0.01,0.01,null,null,0.19]
["Impresa vigilata","AVIVA ITALIA S.P.A.",488,null,191,297,1.18,null,0.74,1.91,4.04]
["Impresa vigilata","AVIVA LIFE S.P.A.",56,56,null,null,0.06,0.06,null,null,2.4500000000000002]
["Impresa vigilata","AVIVA S.P.A.",91,91,null,null,0.04,0.04,null,null,3.04]
["Impresa vigilata","AVIVA VITA S.P.A (ora ASSICURAZIONI VITA S.P.A.)",90,90,null,null,0.04,0.04,null,null,0.64]
["Impresa vigilata","AXA ASSICURAZIONI S.P.A.",2687,223,707,1757,1.18,0.34,0.74,2.61,5.0999999999999996]
["Impresa vigilata","AXA MPS ASSICURAZIONI DANNI S.P.A.",498,null,317,181,2.79,null,2.2599999999999998,4.74,2.1800000000000002]
["Impresa vigilata","AXA MPS ASSICURAZIONI VITA S.P.A.",463,463,null,null,0.15,0.15,null,null,3.74]
["Impresa vigilata","BANCASSURANCE POPOLARI S.P.A.",12,12,null,null,0.03,0.03,null,null,1.84]
["Impresa vigilata","BCC ASSICURAZIONI S.P.A.",57,null,35,22,1.45,null,1.08,3.12,2.36]
["Impresa vigilata","BCC VITA S.P.A. COMPAGNIA DI ASSICURAZIONI VITA",43,43,null,null,0.09,0.09,null,null,1.8]
["Impresa vigilata","BENE ASSICURAZIONI S.P.A.",144,null,23,121,1.44,null,0.51,2.1800000000000002,3.4]
["Impresa vigilata","BERICA VITA S.P.A.",50,50,null,null,43.44,43.44,null,null,12.69]
["Impresa vigilata","BIM VITA S.P.A.",0,0,null,null,0,0,null,null,0]
["Impresa vigilata","BIPIEMME ASSICURAZIONI S.P.A",102,null,87,15,3.8,null,3.53,6.72,3.98]
["Impresa vigilata","BIPIEMME VITA S.P.A.",151,146,5,null,0.18,0.17,0.89,null,4.54]
["Impresa vigilata","BNP PARIBAS CARDIF VITA COMPAGNIA DI ASSICURAZIONE E RIASSICURAZIONE S.P.A.",652,622,30,null,0.17,0.16,3.67,null,7.89]
["Impresa vigilata","CARGEAS ASSICURAZIONI S.P.A.",265,null,158,107,1.21,null,0.95,2.02,2.83]
["Impresa vigilata","CF ASSICURAZIONI S.P.A. - COMPAGNIA DI ASSICURAZIONE PER IL CREDITO E LA FAMIGLIA",19,null,19,null,0.68,null,0.68,null,1.1399999999999999]
["Impresa vigilata","CF LIFE COMPAGNIA DI ASSICURAZIONI VITA S.P.A.",10,10,null,null,0.33,0.33,null,null,1.74]
["Impresa vigilata","CNP UNICREDIT VITA S.P.A.",357,357,null,null,0.11,0.11,null,null,3.77]
["Impresa vigilata","COMPAGNIA ASSICURATRICE LINEAR S.P.A.",1031,null,15,1016,5.57,null,0.35,7.13,16.14]
["Impresa vigilata","COMPAGNIA ITALIANA DI PREVIDENZA, ASSICURAZIONI E RIASSICURAZIONI S.P.A.",1542,614,381,547,0.86,0.6,0.8,1.82,6.31]
["Impresa vigilata","CREDEMASSICURAZIONI S.P.A.",117,null,117,null,2.35,null,2.35,null,4.05]
["Impresa vigilata","CREDEMVITA S.P.A.",58,58,null,null,0.06,0.06,null,null,2.92]
["Impresa vigilata","CRÉDIT AGRICOLE ASSICURAZIONI S.P.A.",257,null,153,104,2.85,null,2.1800000000000002,5.15,4.8899999999999997]
["Impresa vigilata","CRÉDIT AGRICOLE VITA S.P.A.",42,42,null,null,0.01,0.01,null,null,0.99]
["Impresa vigilata","CREDITRAS ASSICURAZIONI S.P.A.",379,null,270,109,2.34,null,2.11,3.23,1.38]
["Impresa vigilata","CREDITRAS VITA S.P.A.",186,186,null,null,0.03,0.03,null,null,1.71]
["Impresa vigilata","D.A.S. DIFESA AUTOMOBILISTICA SINISTRI - S.P.A. DI ASSICURAZIONE",66,null,66,null,1.32,null,1.32,null,2.0699999999999998]
["Impresa vigilata","DARAG ITALIA S.P.A.",170,null,45,125,2.78,null,1.36,4.4400000000000004,7.83]
["Impresa vigilata","ELBA COMPAGNIA DI ASSICURAZIONI E RIASSICURAZIONI S.P.A.",9,null,9,null,0.13,null,0.13,null,0.6]
["Impresa vigilata","EUROP ASSISTANCE ITALIA S.P.A.",1985,null,1985,null,17.350000000000001,null,17.350000000000001,null,5.4]
["Impresa vigilata","EUROVITA S.P.A.",231,231,null,null,0.14000000000000001,0.14000000000000001,null,null,4.93]
["Impresa vigilata","FIDEURAM VITA S.P.A.",670,670,null,null,0.18,0.18,null,null,17.59]
["Impresa vigilata","GENERALI ITALIA S.P.A.",5703,1197,2230,2276,0.38,0.12,0.61,1.73,3.26]
["Impresa vigilata","GENERTEL S.P.A.",1928,null,353,1575,4.96,null,2.27,6.76,17.760000000000002]
["Impresa vigilata","GENERTELLIFE S.P.A.",249,249,null,null,0.06,0.06,null,null,4.22]
["Impresa vigilata","GLOBAL ASSISTANCE COMPAGNIA DI ASSICURAZIONI E RIASSICURAZIONI S.P.A.",40,null,40,null,2.2400000000000002,null,2.2400000000000002,null,1.8]
["Impresa vigilata","GROUPAMA ASSICURAZIONI S.P.A.",1903,58,657,1188,1.49,0.19,1.28,2.58,7.77]
["Impresa vigilata","HDI ASSICURAZIONI S.P.A.",509,100,133,276,0.33,0.09,0.8,1.1599999999999999,3.72]
["Impresa vigilata","HELVETIA COMPAGNIA SVIZZERA D'ASSICURAZIONI S.A.",411,null,147,264,1.02,null,0.56999999999999995,1.85,4.67]
["Impresa vigilata","HELVETIA ITALIA ASSICURAZIONI S.P.A.",97,null,50,47,0.87,null,0.57999999999999996,1.86,1.54]
["Impresa vigilata","HELVETIA VITA COMPAGNIA ITALO-SVIZZERA DI ASSICURAZIONI SULLA VITA S.P.A.",66,66,null,null,0.17,0.17,null,null,3.28]
["Impresa vigilata","IMA ITALIA ASSISTANCE S.P.A.",17,null,17,null,2.84,null,2.84,null,0.05]
["Impresa vigilata","INCONTRA ASSICURAZIONI S.P.A.",116,null,116,null,1.38,null,1.38,0,1.96]
["Impresa vigilata","INTESA SAN PAOLO RBM SALUTE S.P.A.",2936,null,2936,null,5.93,null,5.93,null,5.76]
["Impresa vigilata","INTESA SANPAOLO ASSICURA S.P.A.",1925,null,1393,532,2.75,null,2.23,6.97,5.95]
["Impresa vigilata","INTESA SANPAOLO VITA S.P.A.",1086,1086,null,null,0.11,0.11,0,null,3.12]
["Impresa vigilata","ITAS - ISTITUTO TRENTINO-ALTO ADIGE PER ASSICURAZIONI S.M.A.",766,null,383,383,1.04,null,0.77,1.56,5.29]
["Impresa vigilata","ITAS VITA S.P.A.",24,24,null,null,0.04,0.04,null,null,0.83]
["Impresa vigilata","LE ASSICURAZIONI DI ROMA - MUTUA ASSICURATRICE ROMANA",19,null,13,6,0.39,null,0.4,0.36,1.57]
["Impresa vigilata","LOMBARDA VITA S.P.A.",112,112,null,null,0.1,0.1,null,null,4.75]
["Impresa vigilata","MEDIOLANUM ASSICURAZIONI S.P.A.",100,null,100,null,1.08,null,1.08,null,3.5]
["Impresa vigilata","MEDIOLANUM VITA S.P.A",353,353,null,null,0.1,0.1,null,null,5.53]
["Impresa vigilata","NET INSURANCE LIFE S.P.A.",4,4,null,null,7.0000000000000007E-2,7.0000000000000007E-2,null,null,0.09]
["Impresa vigilata","NET INSURANCE S.P.A.",32,null,32,null,0.52,null,0.52,null,0.79]
["Impresa vigilata","NOBIS COMPAGNIA DI ASSICURAZIONI S.P.A.",335,null,225,110,1.41,null,1.25,1.9,1.53]
["Impresa vigilata","NOBIS VITA S.P.A.",4,4,null,null,0.06,0.06,null,null,4.1500000000000004]
["Impresa vigilata","POSTE ASSICURA S.P.A.",1581,null,1581,null,6.6,null,6.6,null,3.97]
["Impresa vigilata","POSTE VITA S.P.A.",3045,3045,null,null,0.18,0.18,null,null,4.1500000000000004]
["Impresa vigilata","PRAMERICA LIFE S.P.A. (incorporata in EUROVITA S.P.A. 31-3-2021)",14,11,3,null,0.1,0.08,4.8899999999999997,null,2.63]
["Impresa vigilata","QUIXA S.P.A.",550,null,27,523,4.7300000000000004,null,1.64,5.24,11.37]
["Impresa vigilata","S2C S.P.A. COMPAGNIA DI ASSICURAZIONI DI CREDITI E CAUZIONI",1,null,1,null,0.03,null,0.03,null,0.69]
["Impresa vigilata","SACE BT S.P.A.",9,null,9,null,0.09,null,0.09,null,1.8]
["Impresa vigilata","SARA ASSICURAZIONI S.P.A. ASSICURATRICE UFFICIALE DELL'AUTOMOBILE CLUB D'ITALIA",1358,null,360,998,2.2400000000000002,null,1.36,2.94,3.73]
["Impresa vigilata","SARA VITA S.P.A.",49,49,null,null,0.39,0.39,null,null,10.42]
["Impresa vigilata","SCHWEIZERISCHE HAGEL-VERSICHERUNGS-GESELLSHAFT SOCIETA' COOPERATIVA",0,null,0,null,0,null,0]
["Impresa vigilata","SIAT SOCIETA' ITALIANA ASSICURAZIONI E RIASSICURAZIONI S.P.A.",2,null,2,null,0.02,null,0.02,0,1.76]
["Impresa vigilata","SLP - ASSICURAZIONI SPESE LEGALI PERITALI E RISCHI ACCESSORI S.P.A.",4,null,4,null,2.2799999999999998,null,2.2799999999999998,null,1.07]
["Impresa vigilata","SOCIETA' CATTOLICA DI ASSICURAZIONE S.P.A.",2667,258,885,1524,1.18,0.47,0.89,2.15,6.07]
["Impresa vigilata","SOCIETA' REALE MUTUA DI ASSICURAZIONI",1878,81,836,961,0.83,0.11,0.77,2.1800000000000002,3.52]
["Impresa vigilata","TUA ASSICURAZIONI S.P.A.",645,null,161,484,2.3199999999999998,null,1.35,3.04,7.63]
["Impresa vigilata","TUTELA LEGALE S.P.A. COMPAGNIA DI ASSICURAZIONI",2,null,2,null,0.15,null,0.15,null,0.15]
["Impresa vigilata","UCA - ASSICURAZIONE SPESE LEGALI E PERITALI S.P.A.",16,null,16,null,0.39,null,0.39,null,0.3]
["Impresa vigilata","UNIPOLSAI ASSICURAZIONI S.P.A.",15567,614,4590,10363,1.58,0.2,1.21,3.49,4.5]
["Impresa vigilata","UNISALUTE S.P.A.",3241,null,3241,null,6.72,null,6.72,null,4.08]
["Impresa vigilata","VERA ASSICURAZIONI S.P.A.",287,null,271,16,3.3,null,3.29,3.47,3.8]
["Impresa vigilata","VERA PROTEZIONE S.P.A.",184,184,null,null,2.4500000000000002,2.4500000000000002,null,null,3.97]
["Impresa vigilata","VERA VITA S.P.A.",640,640,null,null,0.5,0.5,0,null,20.149999999999999]
["Impresa vigilata","VERTI ASSICURAZIONI S.P.A.",1472,null,241,1231,3.75,null,0.98,8.43,12.76]
["Impresa vigilata","VITTORIA ASSICURAZIONI S.P.A.",2256,38,560,1658,1.56,0.17,1.08,2.35,5.19]
["Impresa vigilata","ZURICH INSURANCE COMPANY LTD",1134,null,274,860,7.86,null,4.54,10.25,25.86]
["Impresa vigilata","ZURICH INVESTMENTS LIFE S.P.A.",219,219,null,null,0.09,0.09,null,null,3.88]
["Impresa estera","ADMIRAL EUROPE COMPANIA DE SEGURS SA",2052,null,71,1981,8.58,null,1.33,10.67,16.7]
["Impresa estera","ADRIATIC OSIGURANJE DD",60,null,0,60,2.25,null,0,2.35,25.69]
["Impresa estera","AIG EUROPE S.A. ",394,null,310,84,0.85,null,0.69,4.4800000000000004,0.68]
["Impresa estera","AIG EUROPE S.A. (LPS)",72,null,72,null,67.290000000000006,null,67.290000000000006,null,95.31]
["Impresa estera","AIOI NISSAY DOWA",48,null,43,5,0.93,null,0.86,4.2699999999999996,4.74]
["Impresa estera","ALLIANZ GLOBAL LIFE DAC",26,26,null,null,0.06,0.06,null,null,6.83]
["Impresa estera","AMTRUST EUROPE LIMITED",28,null,26,2,"NA (3)",null,"NA (3)","NA (3)",25.46]
["Impresa estera","AMTRUST INTERNATIONAL UNDERWRITERS DAC",896,null,896,null,11.22,null,11.22,null,44.12]
["Impresa estera","ARAG S.E.",112,null,112,null,2.97,null,2.97,null,2.78]
["Impresa estera","AWP P&C S.A.",460,null,460,null,24.58,null,24.58,null,1.48]
["Impresa estera","AXA FRANCE IARD SA",30,null,30,null,1.1399999999999999,null,1.1399999999999999,null,1.1000000000000001]
["Impresa estera","AXA MPS FINANCIAL DAC",40,40,null,null,0.03,0.03,null,null,1.4]
["Impresa estera","CACI LIFE DAC",195,195,null,null,1.71,1.71,null,null,7.38]
["Impresa estera","CACI LIFE DAC (LPS)",226,226,null,null,3.41,3.41,null,null,3.78]
["Impresa estera","CACI NON-LIFE DAC",82,null,82,null,2.41,null,2.41,null,3.33]
["Impresa estera","CACI NON-LIFE DAC (LPS)",186,null,186,null,2.98,null,2.98,null,3.15]
["Impresa estera","CARDIF ASSURANCES RISQUES DIVERS S.A.",1154,null,1154,null,8.64,null,8.64,null,5.21]
["Impresa estera","CARDIF  ASSURANCE VIE S.A.",496,496,null,null,2.04,2.04,null,null,2.58]
["Impresa estera","CHUBB",177,null,176,1,0.71,null,0.71,0.8,0.28000000000000003]
["Impresa estera","CNP ASSURANCES S.A.",59,34,25,null,2.1,2.15,2.0499999999999998,null,4.76]
["Impresa estera","CNP SANTANDER INSURANCE EUROPE",58,null,58,null,3.65,null,3.65,null,2.52]
["Impresa estera","CNP SANTANDER INSURANCE LIFE",50,50,null,null,2.15,2.15,null,null,2.37]
["Impresa estera","COLLINSON GROUP",332,null,332,null,"NA (3)",null,"NA (3)",null,"NA (3)"]
["Impresa estera","ERGO REISEVERSICHERUNG AG",31,null,31,null,8.67,null,8.67,null,0.64]
["Impresa estera","EURO INSURANCES DAC",78,null,0,78,10.75,null,0,14.85,4.79]
["Impresa estera","EUROP ASSISTANCE SA",236,null,236,null,0.63,null,0.63,null,22.6]
["Impresa estera","FWU LIFE INSURANCE LUX S.A. SA",98,98,null,null,0.95,0.95,null,null,11.15]
["Impresa estera","GREAT LAKES INSURANCE",643,null,33,610,2.84,null,0.56999999999999995,3.63,8.59]
["Impresa estera","GREENVAL INSURANCE DAC",45,null,0,45,1.71,null,0,1.96,1.63]
["Impresa estera","HANSARD EUROPE DAC (Run Off)",22,22]
["Impresa estera","INTER PARTNER ASSISTANCE",445,null,445,null,23.69,null,23.69,null,0.86]
["Impresa estera","INTESA SANPAOLO LIFE DESIGNATED ACTIVITY COMPANY",165,165,null,null,0.04,0.04,null,null,2.73]
["Impresa estera","IPTIQ EMEA P & C SA ( LUSSEMBURGO )",26,null,0,26,0.96,null,0,1.23,2.4900000000000002]
["Impresa estera","IPTIQ EMEA P & C SA (GERMANIA)",39,null,0,39,1.21,null,0,1.21,3.35]
["Impresa estera","LA PARISIENNE S.A. (ora WAKAM)",255,null,89,166,6.21,null,3.72,9.7100000000000009,4.33]
["Impresa estera","LLOYD'S",163,null,161,2,8.58,null,8.4700000000000006,null,"NA (3)"]
["Impresa estera","LLOYD'S INSURANCE COMPANY SA",93,null,93,null,0.33,null,0.33,null,2.99]
["Impresa estera","MAPFRE ASISTENCIA S.A.",18,null,18,null,1.0900000000000001,null,1.0900000000000001,null,3.5]
["Impresa estera","MEDIOLANUM INTERNATIONAL LIFE DAC",34,34,null,null,0.1,0.1,null,null,4.28]
["Impresa estera","METLIFE EUROPE DAC",1045,752,293,null,5.57,6.4,4.1900000000000004,null,8.2200000000000006]
["Impresa estera","METLIFE EUROPE INSURANCE DAC",68,null,68,null,4.58,null,4.58,null,4.3]
["Impresa estera","MMA IARD SA",82,null,77,5,0.32,null,0.3,null,1.02]
["Impresa estera","MONUMENT (Run Off)",54,54]
["Impresa estera","NOVIS",259,259,null,null,13.44,13.44,null,null,"NA (3)"]
["Impresa estera","SOGECAP",26,18,8,null,0.61,0.42,null,null,1.48]
["Impresa estera","SOGESSUR",337,null,17,320,2.91,null,0.52,3.85,6.29]
["Impresa estera","XL INSURANCE COMPANY SE",28,null,28,null,0.13,null,0.13,null,32.409999999999997]
["Impresa estera","XL INSURANCE COMPANY SE (LPS)",22,null,22,null,0.06,null,0.06,null,68.900000000000006]
["Impresa estera","ZURICH INSURANCE PLC",977,null,337,640,0.8,null,0.4,1.69,5.08]
["Impresa estera","ZURICH LIFE ASSURANCE PLC",41,41,null,null,1.07,1.07,null,null,14.33]
[]
[null,null,"Totale vita e danni","Rami Vita","Rami Danni \n(escl rc auto)","Rc auto","Valori medi"]
[null,"Totale Imprese Italiane ",80708,14505,29311,36892,1.9907142857142854,1.1386956521739133,1.7805797101449272,3.2423809523809526,4.5936734693877543]
[null,"Totale Imprese Estere (UE) ",12563,2510,5989,4064,5.3684782608695665,2.4264285714285712,5.5255882352941175,4.6692307692307695,10.613555555555555]
[null,"Totale complessivo",93271,17015,35300,40956]
[]
["(1) - Imprese con sede legale in un Paese UE, operanti in Italia in regime di stabilimento o di libera prestazione dei servizi (ossia senza una sede stabile in Italia). Sono tenute alla comunicazione le sole imprese che ricevono nell'anno più di 20 reclami. "]
["(2) - Fonte premi: segnalazioni Solvency II, per le imprese in LPS sono quelli riportati nel documento tecnico all. 2 Reg. 24/2008. \n"]
["(3) - NA: dato non inserito in considerazione di quanto riferito dall'impresa/Outlier"]
[]
["Fonte: elaborazione prospetti informatici inviati dalle imprese all'IVASS ai sensi del Regolamento n. 24/2008"]

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