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[]
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[null,null,null,"Tavola 2.b - Ripartizione dei reclami DANNI (esclusa rca) tra le principali aree aziendali (1) (2)\nAnno 2020"]
[]
["Click sul pulsante in testa a ciascuna colonna per ordinare i dati in base ai corrispondenti valori.                  \nClick su \"Reset\" per tornare all'ordine alfabetico"]
[null,null,null,null,null,null,"Area liquidativa",null,null,"Area amministrativa",null,null,"Area commerciale"]
["Tipologia imprese:\n1. Impresa vigilata\n2. Impresa estera (3)","Canale distributivo \nprevalente (4)\n\n","Denominazione impresa\n\n","Totale reclami\nRami Danni non rca","Reclami Danni non rca/10.000 contratti",null,"Reclami danni non rca - area liquidativa/\n10.000 contratti danni non rca","% reclami danni non rca - area liquidativa/\n Totale reclami danni non rca dell'impresa",null,"Reclami danni non rca - area amministrativa/\n10.000 contratti danni non rca","% reclami danni non rca - area amministrativa/\nTotale reclami danni non rca dell'impresa",null,"Reclami danni non rca - area commerciale/\n10.000 contratti danni non rca","% reclami danni non rca - area commerciale/ Totale reclami danni non rca dell'impresa"]
[]
["1.Impresa vigilata","Tradizionale","ABC ASSICURA S.P.A.",28,5.08,null,1.27,25,null,3.81,75]
["1.Impresa vigilata","Tradizionale","ALLEANZA ASSICURAZIONI S.P.A.",45,2.3199999999999998,null,0.98,42.22,null,0.26,11.11,null,1.08,46.67]
["1.Impresa vigilata","Tradizionale","ALLIANZ DIRECT S.P.A.",402,58.42,null,48.68,83.33,null,4.3600000000000003,7.46,null,5.23,8.9600000000000009]
["1.Impresa vigilata","Tradizionale","ALLIANZ S.P.A.",1618,2.7,null,1.46,54.08,null,0.31,11.37,null,0.47,17.37]
["1.Impresa vigilata","Tradizionale","AMISSIMA ASSICURAZIONI S.P.A.",184,2.8,null,1.19,42.39,null,0.76,27.17,null,0.59,21.2]
["1.Impresa vigilata","Tradizionale","AMTRUST ASSICURAZIONI S.P.A.",39,4.22,null,3.25,76.92,null,0.76,17.95,null,0.11,2.56]
["1.Impresa vigilata","Bancario/finanziario","ARCA ASSICURAZIONI S.P.A.",302,4.16,null,2.02,48.68,null,0.66,15.89,null,0.01,0.33]
["1.Impresa vigilata","Tradizionale","ARGOGLOBAL S.P.A.",79,7.36,null,6.8,92.41]
["1.Impresa vigilata","Tradizionale","ASSICURATRICE MILANESE S.P.A. - COMPAGNIA DI ASSICURAZIONI",62,1.08,null,0.85,79.03,null,0.14000000000000001,12.9,null,7.0000000000000007E-2,6.45]
["1.Impresa vigilata","Bancario/finanziario","ASSIMOCO S.P.A. COMPAGNIA DI ASSICURAZIONI E RIASSICURAZIONI",42,0.56999999999999995,null,0.42,73.81,null,null,null,null,7.0000000000000007E-2,11.9]
["1.Impresa vigilata","Tradizionale","AVIVA ITALIA S.P.A.",191,2.91,null,2.04,70.16,null,0.2,6.81,null,0.35,12.04]
["1.Impresa vigilata","Tradizionale","AXA ASSICURAZIONI S.P.A.",707,2.57,null,1.81,70.44,null,0.44,17.260000000000002,null,0.28000000000000003,11.03]
["1.Impresa vigilata","Bancario/finanziario","AXA MPS ASSICURAZIONI DANNI S.P.A.",317,1.48,null,0.68,45.74,null,0.75,50.47,null,0,0.32]
["1.Impresa vigilata","Bancario/finanziario","BCC ASSICURAZIONI S.P.A.",35,1.65,null,0.71,42.86,null,0.9,54.29]
["1.Impresa vigilata","Tradizionale","BENE ASSICURAZIONI S.P.A.",23,1.04,null,0.77,73.91,null,null,null,null,0.09,8.6999999999999993]
["1.Impresa vigilata","Bancario/finanziario","BIPIEMME ASSICURAZIONI S.P.A",87,3.54,null,1.99,56.32,null,0.61,17.239999999999998,null,0.49,13.79]
["1.Impresa vigilata","Bancario/finanziario","BNP PARIBAS CARDIF VITA COMPAGNIA DI ASSICURAZIONE E RIASSICURAZIONE S.P.A.",30,70.510000000000005,null,70.510000000000005,100]
["1.Impresa vigilata","Bancario/finanziario","CARGEAS ASSICURAZIONI S.P.A.",158,2.1,null,1.81,86.08,null,0.28999999999999998,13.92]
["1.Impresa vigilata","Tradizionale","CF ASSICURAZIONI S.P.A. - COMPAGNIA DI ASSICURAZIONE PER IL CREDITO E LA FAMIGLIA",19,1.1399999999999999,null,0.3,26.32,null,0.06,5.26,null,0.36,31.58]
["1.Impresa vigilata","Tradizionale","COMPAGNIA ASSICURATRICE LINEAR S.P.A.",15,3.17,null,0.85,26.67,null,0.63,20,null,0.42,13.33]
["1.Impresa vigilata","Tradizionale","COMPAGNIA ITALIANA DI PREVIDENZA, ASSICURAZIONI E RIASSICURAZIONI S.P.A.",381,3.42,null,2.2200000000000002,64.83,null,0.76,22.31,null,0.43,12.6]
["1.Impresa vigilata","Bancario/finanziario","CREDEMASSICURAZIONI S.P.A.",117,4.05,null,1.7,41.88,null,0.31,7.69,null,0.93,23.08]
["1.Impresa vigilata","Bancario/finanziario","CRÉDIT AGRICOLE ASSICURAZIONI S.P.A.",153,3.35,null,2.06,61.44,null,0.9,26.8,null,0.26,7.84]
["1.Impresa vigilata","Bancario/finanziario","CREDITRAS ASSICURAZIONI S.P.A.",270,1.03,null,0.6,58.15,null,0.4,38.89]
["1.Impresa vigilata","Tradizionale","D.A.S. DIFESA AUTOMOBILISTICA SINISTRI - S.P.A. DI ASSICURAZIONE",66,2.0699999999999998,null,1.51,72.73,null,0.31,15.15,null,0.06,3.03]
["1.Impresa vigilata","Tradizionale","DARAG ITALIA S.P.A.",45,3.96,null,1.93,48.89,null,1.23,31.11,null,0.62,15.56]
["1.Impresa vigilata","Tradizionale","ELBA COMPAGNIA DI ASSICURAZIONI E RIASSICURAZIONI S.P.A.",9,0.6,null,0.53,88.89]
["1.Impresa vigilata","Tradizionale","EUROP ASSISTANCE ITALIA S.P.A.",1985,5.4,null,3.68,68.11,null,1.39,25.64,null,0.32,5.89]
["1.Impresa vigilata","Tradizionale","GENERALI ITALIA S.P.A.",2230,2.19,null,1.41,64.22,null,0.37,16.68,null,0.34,15.65]
["1.Impresa vigilata","Tradizionale","GENERTEL S.P.A.",353,14.49,null,13.18,90.93,null,0.12,0.85,null,0.45,3.12]
["1.Impresa vigilata","Bancario/finanziario","GLOBAL ASSISTANCE COMPAGNIA DI ASSICURAZIONI E RIASSICURAZIONI S.P.A.",40,1.8,null,0.67,37.5,null,0.57999999999999996,32.5,null,0.49,27.5]
["1.Impresa vigilata","Tradizionale","GROUPAMA ASSICURAZIONI S.P.A.",657,7.47,null,6,80.37,null,0.74,9.89,null,0.05,0.61]
["1.Impresa vigilata","Tradizionale","HDI ASSICURAZIONI S.P.A.",133,3.41,null,1.21,35.340000000000003,null,0.03,0.75,null,1.82,53.38]
["1.Impresa vigilata","Tradizionale","HELVETIA COMPAGNIA SVIZZERA D'ASSICURAZIONI S.A.",147,3.57,null,2.62,73.47,null,0.68,19.05,null,0.27,7.48]
["1.Impresa vigilata","Bancario/finanziario","HELVETIA ITALIA ASSICURAZIONI S.P.A.",50,0.94,null,0.66,70,null,0.21,22,null,0.06,6]
["1.Impresa vigilata","Tradizionale","IMA ITALIA ASSISTANCE S.P.A.",17,0.05,null,0.05,100]
["1.Impresa vigilata","Bancario/finanziario","INCONTRA ASSICURAZIONI S.P.A.",116,1.96,null,1.03,52.59,null,null,null,null,0.05,2.59]
["1.Impresa vigilata","Tradizionale","INTESA SAN PAOLO RBM SALUTE S.P.A.",2936,5.76,null,5.58,96.83,null,0.14000000000000001,2.35]
["1.Impresa vigilata","Bancario/finanziario","INTESA SANPAOLO ASSICURA S.P.A.",1393,4.71,null,2.71,57.57,null,1.23,26.06,null,0.72,15.29]
["1.Impresa vigilata","Tradizionale","ITAS - ISTITUTO TRENTINO-ALTO ADIGE PER ASSICURAZIONI S.M.A.",383,5.38,null,4.4400000000000004,82.51,null,0.35,6.53,null,0.35,6.53]
["1.Impresa vigilata","Tradizionale","LE ASSICURAZIONI DI ROMA - MUTUA ASSICURATRICE ROMANA",13,1.17,null,1.17,100]
["1.Impresa vigilata","Bancario/finanziario","MEDIOLANUM ASSICURAZIONI S.P.A.",100,3.5,null,2.0299999999999998,58,null,1.4,40]
["1.Impresa vigilata","Bancario/finanziario","NET INSURANCE S.P.A.",32,0.79,null,null,null,null,null,null,null,0.79,100]
["1.Impresa vigilata","Tradizionale","NOBIS COMPAGNIA DI ASSICURAZIONI S.P.A.",225,1.1399999999999999,null,0.82,72.44,null,0.22,19.11,null,0.03,2.67]
["1.Impresa vigilata","Bancario/finanziario","POSTE ASSICURA S.P.A.",1581,3.97,null,2.6,65.53,null,1.1499999999999999,29.03,null,0.09,2.15]
["1.Impresa vigilata","Tradizionale","QUIXA S.P.A.",27,1.35,null,1,74.069999999999993]
["1.Impresa vigilata","Tradizionale","SACE BT S.P.A.",9,1.8,null,1.4,77.78,null,0.4,22.22]
["1.Impresa vigilata","Tradizionale","SARA ASSICURAZIONI S.P.A. ASSICURATRICE UFFICIALE DELL'AUTOMOBILE CLUB D'ITALIA",360,1.4,null,0.95,67.78,null,0,0.28000000000000003,null,0.11,8.06]
["1.Impresa vigilata","Tradizionale","SOCIETA' CATTOLICA DI ASSICURAZIONE S.P.A.",885,5.94,null,3.23,54.35,null,1.66,27.91,null,1.05,17.63]
["1.Impresa vigilata","Tradizionale","SOCIETA' REALE MUTUA DI ASSICURAZIONI",836,2.31,null,1.96,84.81,null,0.11,4.9000000000000004,null,0.17,7.54]
["1.Impresa vigilata","Tradizionale","TUA ASSICURAZIONI S.P.A.",161,7.81,null,4.47,57.14,null,2.14,27.33,null,1.21,15.53]
["1.Impresa vigilata","Tradizionale","UCA - ASSICURAZIONE SPESE LEGALI E PERITALI S.P.A.",16,0.3,null,0.23,75,null,null,null,null,0.04,12.5]
["1.Impresa vigilata","Tradizionale","UNIPOLSAI ASSICURAZIONI S.P.A.",4590,2.08,null,1.5,72.09,null,0.01,0.26,null,0.18,8.7799999999999994]
["1.Impresa vigilata","Tradizionale","UNISALUTE S.P.A.",3241,4.08,null,3.67,89.88,null,0.14000000000000001,3.52,null,0.01,0.31]
["1.Impresa vigilata","Bancario/finanziario","VERA ASSICURAZIONI S.P.A.",271,3.66,null,2.04,55.72,null,1.5,40.96,null,0.08,2.21]
["1.Impresa vigilata","Tradizionale","VERTI ASSICURAZIONI S.P.A.",241,4.47,null,4.21,94.19,null,0.04,0.83,null,0.22,4.9800000000000004]
["1.Impresa vigilata","Tradizionale","VITTORIA ASSICURAZIONI S.P.A.",560,2.94,null,1.68,57.32,null,0.77,26.25,null,0.41,14.11]
["1.Impresa vigilata","Tradizionale","ZURICH INSURANCE COMPANY LTD",274,85.43,null,11.85,13.87,null,20.27,23.72,null,47.08,55.11]
["2.Impresa estera","Tradizionale","ADMIRAL EUROPE COMPANIA DE SEGURS SA",71,1.37,null,1.08,78.87,null,0.02,1.41,null,0.08,5.63]
["2.Impresa estera","Tradizionale","AIG EUROPE S.A. (LPS)",72,95.31,null,52.95,55.56,null,19.86,20.83,null,6.62,6.94]
["2.Impresa estera","Tradizionale","AIG EUROPE S.A. (stab)",310,0.54,null,0.45,83.55,null,0.01,1.29,null,0.01,1.61]
["2.Impresa estera","Bancario/finanziario","AIOI NISSAY DOWA",43,4.4000000000000004,null,3.27,74.42]
["2.Impresa estera","Tradizionale","AMTRUST EUROPE LIMITED",26,36.97,null,31.29,84.62,null,5.69,15.38]
["2.Impresa estera","Tradizionale","AMTRUST INTERNATIONAL UNDERWRITERS DAC",896,45,null,5.0199999999999996,11.16,null,10.039999999999999,22.32,null,23.4,52.01]
["2.Impresa estera","Tradizionale","ARAG S.E.",112,2.78,null,2.46,88.39,null,0.12,4.46,null,0.05,1.79]
["2.Impresa estera","Tradizionale","AWP P&C S.A.",460,1.48,null,1.44,97.61,null,null,null,null,0.03,1.96]
["2.Impresa estera","Bancario/finanziario","AXA FRANCE IARD SA",30,1.1000000000000001,null,1.06,96.67]
["2.Impresa estera","Bancario/finanziario","Caci Non-Life DAC",82,3.33,null,0.56999999999999995,17.07,null,0.04,1.22]
["2.Impresa estera","Bancario/finanziario","CACI Non-Life DAC (LPS)",186,3.15,null,0.42,13.44,null,0.02,0.54,null,0.02,0.54]
["2.Impresa estera","Bancario/finanziario","CARDIF ASSURANCES RISQUES DIVERS S.A.",1154,5.21,null,2.36,45.41,null,2.48,47.57,null,0.21,4.07]
["2.Impresa estera","Tradizionale","CHUBB",176,0.27,null,7.0000000000000007E-2,26.7,null,0.06,22.73]
["2.Impresa estera","Bancario/finanziario","CNP ASSURANCES S.A.",25,5.0199999999999996,null,4.8099999999999996,96]
["2.Impresa estera","Bancario/finanziario","CNP Santander Insurance Europe",58,2.52,null,0.69,27.59,null,1.78,70.69]
["2.Impresa estera","Tradizionale","COLLINSON GROUP",332,"(5) NA"]
["2.Impresa estera","Tradizionale","ERGO REISEVERSICHERUNG AG",31,0.64,null,0.45,70.97,null,null,null,null,0.02,3.23]
["2.Impresa estera","Tradizionale","EUROP ASSISTANCE SA",236,22.6,null,20.69,91.53,null,null,null,null,1.92,8.4700000000000006]
["2.Impresa estera","Tradizionale","GREAT LAKES INSURANCE",33,"(5) NA"]
["2.Impresa estera","Tradizionale","Inter Partner Assistance",445,0.86,null,0.19,21.8,null,0.48,55.28,null,0.16,18.43]
["2.Impresa estera","Tradizionale","LA PARISIENNE S.A. (ora WAKAM)",89,1.76,null,0.93,52.81,null,null,null,null,0.04,2.25]
["2.Impresa estera","Tradizionale","LLOYD'S",161,"(5) NA"]
["2.Impresa estera","Tradizionale","LLOYD'S INSURANCE COMPANY SA",93,2.99,null,2.19,73.12,null,null,null,null,0.32,10.75]
["2.Impresa estera","Tradizionale","MAPFRE ASISTENCIA S.A.",18,3.5,null,1.95,55.56,null,0.97,27.78]
["2.Impresa estera","Bancario/finanziario","METLIFE EUROPE DAC",293,9.9,null,4.16,41.98,null,5.75,58.02]
["2.Impresa estera","Bancario/finanziario","METLIFE EUROPE INSURANCE DAC",68,4.3,null,3.92,91.18,null,0.38,8.82]
["2.Impresa estera","Tradizionale","MMA IARD SA",77,0.96,null,0.72,75.319999999999993]
["2.Impresa estera","Tradizionale","SOGECAP",8,2.72,null,1.7,62.5,null,0.68,25,null,0.34,12.5]
["2.Impresa estera","Tradizionale","Sogessur",17,0.95,null,0.95,100]
["2.Impresa estera","Tradizionale","XL INSURANCE COMPANY SE",28,32.409999999999997,null,17.36,53.57]
["2.Impresa estera","Tradizionale","XL INSURANCE COMPANY SE (LPS)",22,68.900000000000006,null,null,null,null,15.66,22.73]
["2.Impresa estera","Tradizionale","ZURICH INSURANCE PLC",337,4.91,null,3.49,71.22,null,0.48,9.7899999999999991,null,0.63,12.76]
[null,null,"Totale Imprese Italiane ",{"$f":"SUM(D10:D67)","v":29286}]
[null,null,"Totale Imprese Estere (UE) ",{"$f":"SUM(D68:D99)","v":5989}]
[null,null,"Totale complessivo",{"$f":"SUM(D100:D101)","v":35275}]
[]
[null,null,null,null,"Reclami danni/10.000 contratti",null,"Reclami danni area liquidativa/\n10.000 contratti",null,null,"Reclami danni area amministrativa/\n10.000 contratti",null,null,"Reclami danni area commerciale/\n10.000 contratti "]
[null,null,"Valori medi Italiane","canale b/f",6.3205555555555542,null,5.5435294117647063,null,null,0.77785714285714291,null,null,0.3107692307692308]
[null,null,null,"canale tradiz.",6.87,null,3.8187500000000001,null,null,1.3215151515151515,null,null,2.0084374999999999]
[null,null,"Valori medi estere","canale b/f",4.3255555555555558,null,2.362222222222222,null,null,1.7416666666666669,null,null,0.11499999999999999]
[null,null,null,"canale tradiz.",16.346,null,7.6515789473684208,null,null,4.5058333333333334,null,null,2.5861538461538465]
[]
["(1) Non sono riportate in questa tavola le imprese con un numero di reclami non significativo"]
["\n(2) Il Regolamento n. 24/2008, all. 1, definisce i criteri da seguire per la classificazione dei reclami tra le diverse aree aziendali (commerciale, liquidativa, industriale, amministrativa, legale, informatica, altro). In particolare:"]
["Reclami area liquidativa: ",null,"reclami aventi prevalentemente ad oggetto la condotta di liquidatori, periti, call center, ritardi e disfunzioni liquidative nei rami danni o vita e quant'altro attenga alla gestione dei sinistri o alla liquidazione delle prestazioni assicurative."]
["Reclami area amministrativa: ",null,"reclami concernenti la gestione organizzativa, i tempi e le procedure di invio delle informative contrattuali, dell'attestazione dello stato di rischio e delle altre informazioni dovute, ecc."]
["Reclami area commerciale: ",null,"reclami aventi prevalentemente ad oggetto la condotta o il comportamento dell'intermediario o dell'impresa nella fase di distribuzione del prodotto."]
["(3) - Imprese con sede legale in un Paese UE, operanti in Italia in regime di stabilimento o di libera prestazione dei servizi (ossia senza una sede stabile in Italia). Sono tenute alla comunicazione le sole imprese che ricevono nell'anno più di 20 reclami. "]
[]
["(4) Fonte: comunicazioni trimestrali all'IVASS sulla raccolta premi per canale distributivo. Per le sole imprese estere operanti in regime di libera prestazione dei servizi, l'informativa è qualitativa ed è ricavata da altre informative a disposizione dell'Istituto.\nCanale \"Tradizionale\": Agenzie, Brokers, Altre forme di vendita diretta >50% premi lordi contabilizzati nel periodo di riferimento;\nCanale \"Bancario/Finanziario: Promotori finanziari, sportelli bancari e postali >50% premi lordi contabilizzati nel periodo di riferimento."]
["(5) - NA: dato non inserito in considerazione di quanto riferito dall'impresa/Outlier"]
[]
["Fonte: elaborazione prospetti informatici inviati dalle imprese all'IVASS ai sensi del Regolamento n. 24/2008"]