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{"sheet":"Dati x impresa","index":0,"n_rows":156,"n_cols":11,"rows_kept":156,"cut":false,"hidden":false,"merged":[[1,2,1,10],[153,0,153,7],[154,0,154,7],[155,0,155,7],[152,0,152,7],[151,0,151,7],[146,6,146,10],[2,0,2,1],[2,2,2,5],[2,6,2,9],[3,1,4,1],[3,0,4,0]]}
[]
[null,null,"Tavola 1 - Reclami inviati dai consumatori alle imprese nel 1° semestre 2020 "]
["Click sul pulsante in testa a ciascuna colonna per ordinare i dati in base ai corrispondenti valori.                  \nClick su \"Reset\" per tornare all'ordine alfabetico",null,"Numero reclami",null,null,null," Numero reclami per milione di premi (2) ",null,null,null,"Numero reclami/\n10.000 contratti\n(Tot.Vita e Danni)"]
["Tipologia imprese:\n- Italiane\n- Estere (1)","Denominazione impresa"]
[null,null,"Totale vita e danni","Rami Vita","Rami Danni \n(escl rc auto)","Rc auto","Totale vita e danni\nMedia:\n Italiane  2,08\nEstere    3,59","Rami Vita\n\nMedia:\n Italiane  1,27\nEstere    1,85","Rami Danni \n(escl rc auto)\nMedia:\nItaliane 2,56  \nEstere   3,76","Rc auto\n\nMedia:\n Italiane  3,42\nEstere    3,97","Totale vita e danni\nMedia:\n Italiane  2,44\n Estere    3,95"]
["Impresa vigilata","ABC ASSICURA SOCIETA' PER AZIONI",13,null,13,0,"NA (3)",null,"NA (3)",null,2.17]
["Impresa vigilata","ALLEANZA ASSICURAZIONI S.P.A.",837,815,22,null,0.3,0.28999999999999998,0.74,null,2.76]
["Impresa vigilata","ALLIANZ SOCIETA' PER AZIONI",2409,301,804,1304,0.86,0.28999999999999998,0.9,1.55,2.1]
["Impresa vigilata","AMISSIMA ASSICURAZIONI S.P.A.",248,null,92,156,1.79,null,1.29,2.33,2.2200000000000002]
["Impresa vigilata","AMISSIMA VITA S.P.A.",12,12,null,null,0.04,0.04,null,null,0.54]
["Impresa vigilata","AMTRUST ASSICURAZIONI S.P.A.",1,null,1,null,0.04,null,0.04,null,0.17]
["Impresa vigilata","ARCA ASSICURAZIONI S.P.A.",209,null,145,64,3.05,null,2.69,4.3600000000000003,2.11]
["Impresa vigilata","ARCA VITA S.P.A.",79,79,null,null,0.13,0.13,null,null,1.95]
["Impresa vigilata","ARGOGLOBAL ASSICURAZIONI S.P.A. (già ARISCOM)",41,null,41,null,6.63,null,6.63,null,3.82]
["Impresa vigilata","ASSICURATRICE MILANESE SPA - COMPAGNIA DI ASSICURAZIONI",63,null,34,29,2.09,null,1.44,4.43,0.98]
["Impresa vigilata","ASSICURATRICE VAL PIAVE S.P.A.",10,null,4,6,0.56000000000000005,null,0.47,0.64,0.92]
["Impresa vigilata","ASSICURAZIONI GENERALI SOCIETA' PER AZIONI",4,1,3,0,0,0,0.01,0,0.85]
["Impresa vigilata","ASSICURAZIONI RISCHI AGRICOLI VMG 1857 S.P.A.",0,null,0,null,0,null,0,null,0]
["Impresa vigilata","ASSIMOCO S.P.A. COMPAGNIA DI ASSICURAZIONI E RIASSICURAZIONI",67,null,27,40,0.51,null,0.31,0.87,0.65]
["Impresa vigilata","ASSIMOCO VITA S.P.A. COMPAGNIA DI ASSICURAZIONE SULLA VITA",4,4,null,null,0.02,0.02,null,null,0.11]
["Impresa vigilata","AVIVA ITALIA S.P.A.",243,null,87,156,1.26,null,0.77,1.97,2.0499999999999998]
["Impresa vigilata","AVIVA LIFE S.P.A.",31,31,null,null,0.08,0.08,null,null,1.48]
["Impresa vigilata","AVIVA S.P.A.",46,46,null,null,0.05,0.05,null,null,1.5]
["Impresa vigilata","AVIVA VITA S.P.A",55,55,null,null,0.04,0.04,null,null,0.39]
["Impresa vigilata","AXA ASSICURAZIONI S.P.A.",1424,127,328,969,1.36,0.47,0.76,2.78,2.62]
["Impresa vigilata","AXA MPS ASSICURAZIONI DANNI SOCIETA' PER AZIONI",263,null,160,103,3.09,null,2.4700000000000002,5.09,1.1299999999999999]
["Impresa vigilata","AXA MPS ASSICURAZIONI VITA SOCIETA' PER AZIONI",221,221,null,null,0.16,0.16,null,null,1.67]
["Impresa vigilata","BANCASSURANCE POPOLARI S.P.A.",6,6,null,null,0.03,0.03,null,null,0.94]
["Impresa vigilata","BCC ASSICURAZIONI S.P.A.",32,null,22,10,1.76,null,1.53,2.6,1.24]
["Impresa vigilata","BCC VITA S.P.A. COMPAGNIA DI ASSICURAZIONI VITA",20,20,null,null,0.1,0.1,null,null,0.83]
["Impresa vigilata","BENE ASSICURAZIONI SPA",59,null,7,52,1.32,null,0.38,1.97,1.74]
["Impresa vigilata","BERICA VITA SOCIETA' PER AZIONI",29,29,null,null,46.65,46.65,null,null,6.4]
["Impresa vigilata","BIM VITA S.P.A.",0,0,null,null,0,0,null,null,0]
["Impresa vigilata","BIPIEMME ASSICURAZIONI S.P.A",61,null,49,12,3.95,null,3.45,9.7100000000000009,2.4]
["Impresa vigilata","BIPIEMME VITA S.P.A.",70,69,1,null,0.16,0.16,0.33,null,2.04]
["Impresa vigilata","BNP PARIBAS CARDIF VITA COMPAGNIA DI ASSICURAZIONE E RIASSICURAZIONE S.P.A.",369,350,19,null,0.21,0.2,58.43,null,4.0199999999999996]
["Impresa vigilata","CARGEAS ASSICURAZIONI S.P.A.",98,null,54,44,0.91,null,0.68,1.56,1.06]
["Impresa vigilata","CF ASSICURAZIONI S.P.A. - COMPAGNIA DI ASSICURAZIONE PER IL CREDITO E LA FAMIGLIA",12,null,12,null,0.88,null,0.88,null,0.74]
["Impresa vigilata","CF LIFE COMPAGNIA DI ASSICURAZIONI VITA S.P.A.",4,4,null,null,0.3,0.3,null,null,0.75]
["Impresa vigilata","CHIARA ASSICURAZIONI COMPAGNIA DI ASSICURAZIONI SUI DANNI SOCIETA' PER AZIONI",11,null,11,null,0.43,null,0.43,null,0.26]
["Impresa vigilata","CNP UNICREDIT VITA S.P.A.",211,211,null,null,0.16,0.16,null,null,2.2000000000000002]
["Impresa vigilata","COMPAGNIA ASSICURATRICE LINEAR S.P.A.",532,null,12,520,5.52,null,0.56000000000000005,6.96,8.4700000000000006]
["Impresa vigilata","COMPAGNIA ITALIANA DI PREVIDENZA, ASSICURAZIONI E RIASSICURAZIONI S.P.A.",748,321,176,251,0.84,0.62,0.81,1.67,3.14]
["Impresa vigilata","CREDEMASSICURAZIONI S.P.A.",71,null,71,null,2.73,null,2.73,null,2.4900000000000002]
["Impresa vigilata","CREDEMVITA S.P.A.",34,34,null,null,0.08,0.08,null,null,1.71]
["Impresa vigilata","CRÉDIT AGRICOLE ASSICURAZIONI S.P.A.",129,null,80,49,3.07,null,2.5,4.9000000000000004,2.4900000000000002]
["Impresa vigilata","CRÉDIT AGRICOLE VITA S.P.A.",23,23,null,null,0.02,0.02,null,null,0.57999999999999996]
["Impresa vigilata","CREDITRAS ASSICURAZIONI S.P.A.",196,null,137,59,2.2999999999999998,null,2.0499999999999998,3.24,0.69]
["Impresa vigilata","CREDITRAS VITA S.P.A.",105,105,null,null,0.04,0.04,null,null,0.96]
["Impresa vigilata","D.A.S. DIFESA AUTOMOBILISTICA SINISTRI - S.P.A. DI ASSICURAZIONE",35,null,35,null,1.5,null,1.5,null,1.0900000000000001]
["Impresa vigilata","DARAG ITALIA S.P.A.",107,null,27,80,3.25,null,1.66,4.8099999999999996,4.87]
["Impresa vigilata","ELBA COMPAGNIA DI ASSICURAZIONI E RIASSICURAZIONI SOCIETA' PER AZIONI",5,null,5,null,0.16,null,0.16,null,0.31]
["Impresa vigilata","EUROP ASSISTANCE ITALIA S.P.A.",1207,null,1207,null,18.93,null,18.93,null,2.4700000000000002]
["Impresa vigilata","EUROVITA S.P.A.",111,111,null,null,0.13,0.13,null,null,2.21]
["Impresa vigilata","FIDEURAM VITA S.P.A.",478,478,null,null,0.31,0.31,null,null,13.04]
["Impresa vigilata","GENERALI ITALIA S.P.A.",2818,619,1025,1174,0.36,0.11,0.6,1.79,1.71]
["Impresa vigilata","GENERTEL S.P.A.",1016,null,180,836,5.41,null,2.4900000000000002,7.24,9.39]
["Impresa vigilata","GENERTELLIFE S.P.A.",83,83,null,null,0.04,0.04,null,null,1.41]
["Impresa vigilata","GENIALLOYD ora ALLIANZ DIRECT S.P.A.",2210,null,159,2051,6.17,null,1.82,7.58,11.33]
["Impresa vigilata","GLOBAL ASSISTANCE COMPAGNIA DI ASSICURAZIONI E RIASSICURAZIONI S.P.A.",23,null,23,null,2.4500000000000002,null,2.4500000000000002,null,0.74]
["Impresa vigilata","GROUPAMA ASSICURAZIONI SOCIETA' PER AZIONI",897,27,288,582,1.41,0.19,1.1200000000000001,2.4300000000000002,3.51]
["Impresa vigilata","HDI ASSICURAZIONI S.P.A.",252,62,56,134,0.33,0.11,0.71,1.1399999999999999,1.68]
["Impresa vigilata","HELVETIA COMPAGNIA SVIZZERA D'ASSICURAZIONI S.A.",206,null,66,140,1.06,null,0.55000000000000004,1.85,2.2999999999999998]
["Impresa vigilata","HELVETIA ITALIA ASSICURAZIONI S.P.A.",36,null,11,25,0.78,null,0.36,1.64,2.46]
["Impresa vigilata","HELVETIA VITA COMPAGNIA ITALO-SVIZZERA DI ASSICURAZIONI SULLA VITA S.P.A.",37,37,null,null,0.19,0.19,null,null,1.73]
["Impresa vigilata","IMA ITALIA ASSISTANCE S.P.A.",9,null,9,null,2.2599999999999998,null,2.2599999999999998,null,0.03]
["Impresa vigilata","INCONTRA ASSICURAZIONI SPA",61,null,61,null,1.19,null,1.19,null,1.01]
["Impresa vigilata","INTESA SANPAOLO ASSICURA S.P.A.",1046,null,759,287,3.24,null,2.69,7.14,3.27]
["Impresa vigilata","INTESA SANPAOLO VITA",587,587,0,null,0.14000000000000001,0.14000000000000001,0,null,1.7]
["Impresa vigilata","ITAS - ISTITUTO TRENTINO-ALTO ADIGE PER ASSICURAZIONI S.M.A.",404,null,201,203,1.07,null,0.79,1.65,2.68]
["Impresa vigilata","ITAS VITA S.P.A.",13,13,null,null,0.04,0.04,null,null,0.47]
["Impresa vigilata","LE ASSICURAZIONI DI ROMA - MUTUA ASSICURATRICE ROMANA",11,null,8,3,0.37,null,0.44,0.27,0.95]
["Impresa vigilata","LOMBARDA VITA SOCIETA' PER AZIONI",63,63,null,null,0.09,0.09,null,null,2.67]
["Impresa vigilata","MEDIOLANUM ASSICURAZIONI S.P.A.",42,null,42,null,0.94,null,0.94,null,1.58]
["Impresa vigilata","MEDIOLANUM VITA S.P.A",196,196,null,null,0.13,0.13,null,null,3.12]
["Impresa vigilata","NET INSURANCE LIFE S.P.A.",3,3,null,null,0.14000000000000001,0.14000000000000001,null,null,7.0000000000000007E-2]
["Impresa vigilata","NET INSURANCE S.P.A.",22,null,22,null,0.7,null,0.7,null,0.62]
["Impresa vigilata","NOBI VITA S.P.A. (già Apulia Previdenza)",2,2,null,null,7.0000000000000007E-2,7.0000000000000007E-2,null,null,2]
["Impresa vigilata","NOBIS COMPAGNIA DI ASSICURAZIONI S.P.A.",142,null,104,38,1.39,null,1.37,1.45,0.69]
["Impresa vigilata","POSTE ASSICURA S.P.A.",679,null,679,null,5.29,null,5.29,null,1.86]
["Impresa vigilata","POSTE VITA S.P.A.",1404,1404,null,null,0.18,0.18,null,null,1.92]
["Impresa vigilata","PRAMERICA LIFE S.P.A.",5,4,1,null,0.06,0.05,2.59,null,0.94]
["Impresa vigilata","QUIXA S.P.A.",307,null,9,298,5.38,null,1.1399999999999999,6.06,6.59]
["Impresa vigilata","RBM SALUTE ora INTESA SANPAOLO RBM SALUTE S.P.A.",1447,null,1447,null,5.13,null,5.13,null,4.1100000000000003]
["Impresa vigilata","S2C S.P.A. COMPAGNIA DI ASSICURAZIONI DI CREDITI E CAUZIONI",1,null,1,null,0.08,null,0.08,null,0.75]
["Impresa vigilata","SACE BT S.P.A.",4,null,4,null,0.09,null,0.09,null,0.83]
["Impresa vigilata","SARA ASSICURAZIONI S.P.A. ASSICURATRICE UFFICIALE DELL'AUTOMOBILE CLUB D'ITALIA",698,null,177,521,2.3199999999999998,null,1.38,3.03,2.2400000000000002]
["Impresa vigilata","SARA VITA S.P.A.",37,37,null,null,0.57999999999999996,0.57999999999999996,null,null,7.83]
["Impresa vigilata","SCHWEIZERISCHE HAGEL-VERSICHERUNGS-GESELLSHAFT SOCIETA' COOPERATIVA",0,null,0,null,0,null,0,null,0]
["Impresa vigilata","SIAT SOCIETA' ITALIANA ASSICURAZIONI E RIASSICURAZIONI PER AZIONI",2,null,2,0,0.03,null,0.03,0,1.49]
["Impresa vigilata","SLP - ASSICURAZIONI SPESE LEGALI PERITALI E RISCHI ACCESSORI S.P.A.",2,null,2,null,2.13,null,2.13,null,0.52]
["Impresa vigilata","SOCIETA' CATTOLICA DI ASSICURAZIONE - SOCIETA' COOPERATIVA",1380,142,451,787,1.23,0.52,0.9,2.23,3.12]
["Impresa vigilata","SOCIETA' REALE MUTUA DI ASSICURAZIONI",930,42,396,492,0.84,0.11,0.79,2.17,1.82]
["Impresa vigilata","TUA ASSICURAZIONI SOCIETA' PER AZIONI",336,null,91,245,2.42,null,1.56,3.04,3.93]
["Impresa vigilata","TUTELA LEGALE S.P.A. COMPAGNIA DI ASSICURAZIONI",2,null,2,null,0.32,null,0.32,null,0.15]
["Impresa vigilata","UCA - ASSICURAZIONE SPESE LEGALI E PERITALI S.P.A.",6,null,6,null,0.28999999999999998,null,0.28999999999999998,null,0.12]
["Impresa vigilata","UNIPOLSAI ASSICURAZIONI S.P.A.",7759,361,2133,5265,1.6,0.24,1.17,3.43,2.2999999999999998]
["Impresa vigilata","UNISALUTE S.P.A.",1593,null,1593,null,6.69,null,6.69,null,2.33]
["Impresa vigilata","VERA ASSICURAZIONI SPA",161,null,152,9,4.03,null,4.05,3.76,2.0699999999999998]
["Impresa vigilata","VERA PROTEZIONE SPA",116,116,null,null,3.64,3.64,null,null,2.39]
["Impresa vigilata","VERA VITA SPA",453,453,null,null,0.97,0.97,null,null,12.46]
["Impresa vigilata","VERTI ASSICURAZIONI S.P.A.",618,null,121,497,3.42,null,1.18,6.35,5.19]
["Impresa vigilata","VITTORIA ASSICURAZIONI S.P.A.",1229,23,214,992,1.82,0.26,0.89,2.87,3.1]
["Impresa vigilata","ZURICH INSURANCE COMPANY LTD",667,null,142,525,9.25,null,5.16,11.77,16.03]
["Impresa vigilata","ZURICH INVESTMENTS LIFE S.P.A.",103,103,null,null,0.09,0.09,null,null,1.83]
["Impresa estera","ADMIRAL EUROPE COMPANIA DE SEGUROS SA",906,null,25,881,7.7,null,0.98,9.56,7.73]
["Impresa estera","AIG EUROPE S.A. (LPS)",45,null,45,null,0.04,null,0.04,null,"NA (3)"]
["Impresa estera","AIG EUROPE S.A. (STAB)",220,null,174,46,0.65,null,0.54,3.01,0.35]
["Impresa estera","AIOI NISSAY DOWA",23,null,19,4,1.32,null,1.1200000000000001,7.21,2.2000000000000002]
["Impresa estera","AMTRUST EUROPE LIMITED",22,null,22,0,5.45,null,5.51,0,20]
["Impresa estera","AMTRUST INTERNATIONAL UNDERWRITERS DAC",557,null,557,null,9.3699999999999992,null,9.3699999999999992,null,27.97]
["Impresa estera","ARAG S.E.",62,null,62,null,3.65,null,3.65,null,1.1200000000000001]
["Impresa estera","AWP P&C S.A.",172,null,172,null,14.11,null,14.11,null,0.67]
["Impresa estera","AXA MPS FINANCIAL DAC",27,27,null,null,0.04,0.04,null,null,0.92]
["Impresa estera","CACI LIFE DAC",102,102,null,null,2.12,2.12,null,null,4.2]
["Impresa estera","CACI LIFE DAC (LPS)",91,91,null,null,3.66,3.66,null,null,1.37]
["Impresa estera","CACI NON LIFE DAC",51,null,51,null,3.2,null,3.2,null,2.23]
["Impresa estera","CACI NON LIFE DAC (LPS)",84,null,84,null,3.54,null,3.54,null,1.27]
["Impresa estera","CARDIF ASSURANCES RISQUES DIVERS S.A.",612,null,612,null,9.9,null,9.9,null,2.5]
["Impresa estera","CARDIF  ASSURANCE VIE S.A.",250,250,null,null,2.25,2.25,null,null,1.22]
["Impresa estera","CHUBB",86,null,86,0,0.93,null,0.94,0,0.13]
["Impresa estera","CNP ASSURANCES S.A.",35,20,15,null,2.2999999999999998,2.41,2.17,null,2.78]
["Impresa estera","CNP SANTANDER INSURANCE EUROPE            ",32,null,32,null,4.1900000000000004,null,4.1900000000000004,null,1.38]
["Impresa estera","CNP SANTANDER INSURANCE LIFE",32,32,null,null,2.82,2.82,null,null,1.49]
["Impresa estera","EURO INSURANCES DAC",37,null,0,37,0.81,null,0,0.88,2.1800000000000002]
["Impresa estera","EUROP ASSISTANCE SA",196,null,196,null,0.22,null,0.22,null,11.49]
["Impresa estera","EUROPÄISCHE REISEVERSICHERUNG AKTIENGESELLSCHAFT",22,null,22,null,7.8,null,7.8,null,0.81]
["Impresa estera","FWU LIFE INSURANCE LUX S.A. SA",57,57,null,null,1.1200000000000001,1.1200000000000001,null,null,6.43]
["Impresa estera","GREAT LAKES INSURANCE",250,null,5,245,2.6,null,0.19,3.53,4.2300000000000004]
["Impresa estera","HANSARD EUROPE DAC (Run Off)",13,13]
["Impresa estera","INTER PARTNER ASSISTANCE",193,null,193,null,16.61,null,16.61,null,0.36]
["Impresa estera","INTESA SANPAOLO LIFE DESIGNATED ACTIVITY COMPANY",85,85,null,null,0.02,0.02,null,null,1.41]
["Impresa estera","LA PARISIENNE S.A. ora WAKAM",115,null,32,83,1.37,null,0.46,5.54,0.71]
["Impresa estera","LLOYD'S",99,null,97,2,6.73,null,6.6,null,13.93]
["Impresa estera","LLOYD'S INSURANCE COMPANY SA",45,null,45,null,0.31,null,0.31,null,1.63]
["Impresa estera","MAPFRE ASISTENCIA S.A.",8,null,8,null,1.23,null,1.23,null,1.35]
["Impresa estera","MEDIOLANUM INTERNATIONAL LIFE DAC",18,18,null,null,0.05,0.05,null,null,2.4]
["Impresa estera","METLIFE EUROPE DAC",519,365,154,null,5.37,5.94,4.37,null,4.01]
["Impresa estera","METLIFE EUROPE INSURANCE DAC",40,null,40,null,6.38,null,6.38,null,1.66]
["Impresa estera","MMA IARD SA",40,null,35,5,0.46,null,0.41,null,0.59]
["Impresa estera","MONUMENT (Run Off)",38,38]
["Impresa estera","SOGECAP",17,13,4,null,0.94,0.72,null,null,0.44]
["Impresa estera","SOGESSUR",174,null,13,161,5.38,null,0.99,8.39,3.97]
["Impresa estera","ZURICH INSURANCE PLC",491,null,175,316,0.83,null,0.44,1.6,2.56]
["Impresa estera","ZURICH LIFE ASSURANCE PLC",21,21,null,null,1.08,1.08,null,null,6.41]
[]
[null,null,"Totale vita e danni","Rami Vita","Rami Danni \n(escl rc auto)","Rc auto","Valori medi"]
[null,"Totale Imprese Italiane ",41161,7830,14323,19008,2.08,1.27,2.56,3.42,2.44]
[null,"Totale Imprese Estere (UE) ",5887,1132,2975,1780,3.59,1.85,3.76,3.97,3.95]
[null,"Totale complessivo",47048,8962,17298,20788]
[]
["(1) - Imprese con sede legale in un Paese UE, operanti in Italia in regime di stabilimento o di libera prestazione dei servizi (ossia senza una sede stabile in Italia). Sono tenute alla comunicazione le sole imprese che ricevono nell'anno più di 20 reclami. "]
["(2) - Fonte premi: segnalazioni Solvency II, per le imprese in LPS sono quelli riportati nel documento tecnico all. 2 Reg. 24/2008. \n"]
["(3) - NA: dato non inserito in considerazione di quanto riferito dall'impresa/Outlier"]
[]
["Fonte: elaborazione prospetti informatici inviati dalle imprese all'IVASS ai sensi del Regolamento n. 24/2008"]

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