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{"sheet":"Dati x impresa","index":0,"n_rows":164,"n_cols":11,"rows_kept":164,"cut":false,"hidden":false,"merged":[[1,2,1,10],[161,0,161,7],[162,0,162,7],[163,0,163,7],[160,0,160,7],[159,0,159,7],[154,6,154,10],[2,0,2,1],[2,2,2,5],[2,6,2,9],[3,1,4,1],[3,0,4,0]]}
[]
[null,null,"Tavola 1 - Reclami inviati dai consumatori alle imprese nel 1° semestre 2021"]
["Click sul pulsante in testa a ciascuna colonna per ordinare i dati in base ai corrispondenti valori.                  \nClick su \"Reset\" per tornare all'ordine alfabetico",null,"Numero reclami",null,null,null," Numero reclami per milione di premi (2) ",null,null,null,"Numero reclami/\n10.000 contratti\n(Tot.Vita e Danni)"]
["Tipologia imprese:\n- Italiane\n- Estere (1)","Denominazione impresa"]
[null,null,"Totale vita e danni","Rami Vita","Rami Danni \n(escl rc auto)","Rc auto","Totale vita e danni\nMedia:\n Italiane 2,21 \n Estere   5,39   ","Rami Vita\n\nMedia:\n Italiane  1,52 \n Estere    2,17  ","Rami Danni \n(escl rc auto)\nMedia:\nItaliane 1,89  \nEstere 5,95   ","Rc auto\n\nMedia:\n Italiane 3,16  \n Estere   4,18  ","Totale vita e danni\nMedia:\n Italiane 2,64  \n Estere  5,46    "]
["Impresa vigilata","ABC ASSICURA S.P.A.",21,null,21,0,"NA (3)",null,"NA (3)","NA (3)",4.1399999999999997]
["Impresa vigilata","ALLEANZA ASSICURAZIONI S.P.A.",735,696,39,null,0.23,0.22,0.84,null,2.38]
["Impresa vigilata","ALLIANZ DIRECT S.P.A.",2095,null,179,1916,6.41,null,2.0699999999999998,7.97,11.44]
["Impresa vigilata","ALLIANZ S.P.A.",2767,297,986,1484,0.94,0.24,1.1000000000000001,1.79,2.25]
["Impresa vigilata","AMISSIMA ASSICURAZIONI S.P.A.",249,null,117,132,1.77,null,1.55,2.02,2.44]
["Impresa vigilata","AMISSIMA VITA S.P.A.",24,24,null,null,0.04,0.04,null,null,1.29]
["Impresa vigilata","AMTRUST ASSICURAZIONI S.P.A.",30,null,30,null,0.26,null,0.26,null,3.25]
["Impresa vigilata","ARCA ASSICURAZIONI S.P.A.",251,null,188,63,2.95,null,2.75,3.78,3.07]
["Impresa vigilata","ARCA VITA S.P.A.",98,98,null,null,0.08,0.08,null,null,2.33]
["Impresa vigilata","ARGOGLOBAL S.P.A.",27,null,27,null,11.61,null,11.61,null,3.08]
["Impresa vigilata","ASSICURATRICE MILANESE S.P.A. ",75,null,36,39,2.44,null,1.46,6.33,7.71]
["Impresa vigilata","ASSICURATRICE VAL PIAVE S.P.A.",14,null,3,11,0.76,null,0.33,1.2,1.27]
["Impresa vigilata","ASSICURAZIONI GENERALI S.P.A.",1,0,1,0,0,0,0,0,0.23]
["Impresa vigilata","ASSICURAZIONI RISCHI AGRICOLI VMG 1857 S.P.A.",0,null,0,null,0,null,0,null,0]
["Impresa vigilata","ASSICURAZIONI VITA S.P.A. (già AVIVA VITA S.P.A)",88,88,null,null,0.16,0.16,null,null,0.65]
["Impresa vigilata","ASSIMOCO S.P.A. COMP. DI ASS. E RIASS.",72,null,35,37,0.52,null,0.38,0.82,0.68]
["Impresa vigilata","ASSIMOCO VITA S.P.A. COMPAGNIA DI ASS. VITA",10,10,null,null,0.03,0.03,null,null,0.27]
["Impresa vigilata","AVIVA ITALIA S.P.A. (ora ALLIANZ VIVA S.P.A.)",236,null,97,139,1.1100000000000001,null,0.71,1.82,2]
["Impresa vigilata","AVIVA LIFE S.P.A.",34,34,null,null,0.04,0.04,null,null,1.34]
["Impresa vigilata","AVIVA S.P.A.",79,79,null,null,0.04,0.04,null,null,2.72]
["Impresa vigilata","AXA ASSICURAZIONI S.P.A.",1001,98,282,621,0.89,0.35,0.55000000000000004,1.82,1.87]
["Impresa vigilata","AXA MPS ASSICURAZIONI DANNI S.P.A.",202,null,132,70,2.2200000000000002,null,1.81,3.83,0.89]
["Impresa vigilata","AXA MPS ASSICURAZIONI VITA S.P.A.",186,186,null,null,0.13,0.13,null,null,1.41]
["Impresa vigilata","BANCASSURANCE POPOLARI S.P.A.",11,11,null,null,0.17,0.17,null,null,1.68]
["Impresa vigilata","BCC ASSICURAZIONI S.P.A.",29,null,24,5,1.24,null,1.2,1.48,1.19]
["Impresa vigilata","BCC VITA S.P.A. COMPAGNIA DI ASSICURAZIONI VITA",20,20,null,null,0.05,0.05,null,null,0.82]
["Impresa vigilata","BENE ASSICURAZIONI S.P.A.",95,null,12,83,1.56,null,0.43,2.5299999999999998,1.93]
["Impresa vigilata","BERICA VITA S.P.A.",26,26,null,null,59.36,59.36,null,null,7.6]
["Impresa vigilata","BERKSHIRE HATHAWAY INTERNATIONAL INSURANCE LIMITED",7,null,7,null,1.98,null,1.98,null,17.989999999999998]
["Impresa vigilata","BIM VITA S.P.A.",0,0,null,null,0,0,null,null,0]
["Impresa vigilata","BIPIEMME ASSICURAZIONI S.P.A",57,null,53,4,3.77,null,3.78,3.68,2.2400000000000002]
["Impresa vigilata","BIPIEMME VITA S.P.A.",89,78,11,null,0.19,0.17,3.86,null,2.81]
["Impresa vigilata","BNP PARIBAS CARDIF VITA S.P.A.",406,381,25,null,0.16,0.16,4.3899999999999997,null,5.07]
["Impresa vigilata","CARGEAS ASSICURAZIONI S.P.A.",166,null,99,67,1.93,null,1.47,3.59,1.74]
["Impresa vigilata","CF ASSICURAZIONI S.P.A.",8,null,8,null,0.54,null,0.54,null,0.43]
["Impresa vigilata","CF LIFE COMPAGNIA DI ASSICURAZIONI VITA S.P.A.",5,5,null,null,0.33,0.33,null,null,0.73]
["Impresa vigilata","CNP UNICREDIT VITA S.P.A.",263,263,null,null,0.15,0.15,null,null,2.81]
["Impresa vigilata","COMPAGNIA ASSICURATRICE LINEAR S.P.A.",483,null,7,476,5.13,null,0.3,6.74,7.3]
["Impresa vigilata","COMPAGNIA ITALIANA DI PREVIDENZA ASS. E RIASS. S.P.A.",774,348,160,266,0.9,0.72,0.71,1.77,3.07]
["Impresa vigilata","CREDEMASSICURAZIONI S.P.A.",69,null,69,null,2.48,null,2.48,null,2.4]
["Impresa vigilata","CREDEMVITA S.P.A.",52,52,null,null,0.08,0.08,null,null,2.63]
["Impresa vigilata","CRÉDIT AGRICOLE ASSICURAZIONI S.P.A.",159,null,106,53,3.2,null,2.64,5.59,2.85]
["Impresa vigilata","CRÉDIT AGRICOLE VITA S.P.A.",31,31,null,null,0.01,0.01,null,null,0.73]
["Impresa vigilata","CREDITRAS ASSICURAZIONI S.P.A.",241,null,180,61,2.62,null,2.33,4.08,0.78]
["Impresa vigilata","CREDITRAS VITA S.P.A.",130,130,null,null,0.04,0.04,null,null,1.19]
["Impresa vigilata","D.A.S. DIFESA AUTOMOBILISTICA SINISTRI - S.P.A. DI ASS.",35,null,35,null,1.46,null,1.46,null,1.1100000000000001]
["Impresa vigilata","DARAG ITALIA S.P.A.",69,null,27,42,2.71,null,1.96,3.6,2.56]
["Impresa vigilata","ELBA COMPAGNIA DI ASSICURAZIONI E RIASSICURAZIONI S.P.A.",7,null,7,null,0.18,null,0.18,null,0.55000000000000004]
["Impresa vigilata","EUROP ASSISTANCE ITALIA S.P.A.",621,null,621,null,12.83,null,12.83,null,2.04]
["Impresa vigilata","EUROVITA S.P.A. (incorp. di PRAMERICA LIFE S.P.A.)",159,157,2,null,0.18,0.18,"NA (3)",null,3.36]
["Impresa vigilata","FIDEURAM VITA S.P.A.",176,176,null,null,0.08,0.08,null,null,4.67]
["Impresa vigilata","GENERALI ITALIA S.P.A.",2677,480,1156,1041,0.38,0.11,0.63,1.67,1.56]
["Impresa vigilata","GENERTEL S.P.A.",999,null,180,819,3.94,null,1.3,7.09,9.1300000000000008]
["Impresa vigilata","GENERTELLIFE S.P.A.",287,287,null,null,0.17,0.17,null,null,4.8499999999999996]
["Impresa vigilata","GLOBAL ASSISTANCE S.P.A.",16,null,16,null,1.73,null,1.73,null,0.7]
["Impresa vigilata","GROUPAMA ASSICURAZIONI S.P.A.",820,25,275,520,1.32,0.17,1.08,2.39,3.35]
["Impresa vigilata","HDI ASSICURAZIONI S.P.A.",329,57,109,163,0.37,0.08,1.21,1.37,2.4]
["Impresa vigilata","HELVETIA COMPAGNIA SVIZZERA D'ASSICURAZIONI S.A.",190,null,81,109,0.95,null,0.63,1.52,2.16]
["Impresa vigilata","HELVETIA ITALIA ASSICURAZIONI S.P.A.",66,null,39,27,0.88,null,0.62,2.16,1.05]
["Impresa vigilata","HELVETIA VITA COMP. ITALO-SVIZZERA DI ASS. VITA S.P.A.",41,41,null,null,0.15,0.15,null,null,2.0299999999999998]
["Impresa vigilata","IMA ITALIA ASSISTANCE S.P.A.",8,null,8,null,1.46,null,1.46,null,0.02]
["Impresa vigilata","INCONTRA ASSICURAZIONI S.P.A.",87,null,87,0,1.74,null,1.74,null,1.52]
["Impresa vigilata","INTESA SAN PAOLO RBM SALUTE S.P.A.",1925,null,1925,null,6.07,null,6.07,null,3.95]
["Impresa vigilata","INTESA SANPAOLO ASSICURA S.P.A.",1045,null,871,174,2.94,null,2.73,4.83,3.17]
["Impresa vigilata","INTESA SANPAOLO VITA S.P.A.",614,614,0,null,0.15,0.15,0,null,1.79]
["Impresa vigilata","ITAS - ISTITUTO TRENTINO-ALTO ADIGE PER ASS. S.M.A.",371,null,183,188,1.02,null,0.73,1.63,2.65]
["Impresa vigilata","ITAS VITA S.P.A.",28,28,null,null,0.14000000000000001,0.14000000000000001,null,null,0.95]
["Impresa vigilata","LE ASSICURAZIONI DI ROMA - MUTUA ASSICURATRICE ROMANA",17,null,13,4,0.45,null,0.49,0.34,1.02]
["Impresa vigilata","LOMBARDA VITA S.P.A.",109,109,null,null,0.56000000000000005,0.56000000000000005,null,null,5.74]
["Impresa vigilata","MEDIOLANUM ASSICURAZIONI S.P.A.",57,null,57,null,1.05,null,1.05,null,1.9]
["Impresa vigilata","MEDIOLANUM VITA S.P.A",184,184,null,null,0.06,0.06,null,null,2.83]
["Impresa vigilata","NET INSURANCE LIFE S.P.A.",5,5,null,null,0.14000000000000001,0.14000000000000001,null,null,0.11]
["Impresa vigilata","NET INSURANCE S.P.A.",9,null,9,null,0.21,null,0.21,null,0.23]
["Impresa vigilata","NOBIS COMPAGNIA DI ASSICURAZIONI S.P.A.",190,null,94,96,1.4,null,0.93,2.77,0.81]
["Impresa vigilata","NOBIS VITA S.P.A.",6,6,null,null,0.15,0.15,null,null,5.19]
["Impresa vigilata","POSTE ASSICURA S.P.A.",1357,null,1357,null,8.08,null,8.08,null,3.34]
["Impresa vigilata","POSTE VITA S.P.A.",1488,1488,null,null,0.15,0.15,null,null,2.0299999999999998]
["Impresa vigilata","QUIXA S.P.A.",182,null,6,176,3.39,null,0.75,3.85,3.8]
["Impresa vigilata","S2C S.P.A. COMPAGNIA DI ASSICURAZIONI DI CREDITI E CAUZIONI",2,null,2,null,0.11,null,0.11,null,1.31]
["Impresa vigilata","SACE BT S.P.A.",6,null,6,null,0.11,null,0.11,null,1.29]
["Impresa vigilata","SARA ASSICURAZIONI S.P.A. ",580,null,157,423,1.89,null,1.1399999999999999,2.4900000000000002,1.59]
["Impresa vigilata","SARA VITA S.P.A.",11,11,null,null,0.11,0.11,null,null,2.31]
["Impresa vigilata","SCHWEIZERISCHE HAGEL-VERSICHERUNGS-GESELLSHAFT SOC.COOP.",0,null,0,null,0,null,0,null,0]
["Impresa vigilata","SIAT SOCIETA' ITALIANA ASS.  E RIASS. S.P.A.",0,null,0,null,0,null,0,0,0]
["Impresa vigilata","SLP - ASS. SPESE LEGALI PERITALI E RISCHI ACCESSORI S.P.A.",5,null,5,null,5.5,null,5.5,null,1.34]
["Impresa vigilata","SOCIETA' CATTOLICA DI ASSICURAZIONE SOCIETA' PER AZIONI ",1448,175,465,808,1.29,0.64,0.91,2.37,3.28]
["Impresa vigilata","SOCIETA' REALE MUTUA DI ASSICURAZIONI",1032,38,572,422,0.81,0.08,1.05,1.88,1.87]
["Impresa vigilata","TUA ASSICURAZIONI S.P.A.",321,null,66,255,2.2799999999999998,null,1,3.4,3.88]
["Impresa vigilata","TUTELA LEGALE S.P.A. COMPAGNIA DI ASSICURAZIONI",3,null,3,null,0.47,null,0.47,null,0.22]
["Impresa vigilata","UCA - ASSICURAZIONE SPESE LEGALI E PERITALI S.P.A.",4,null,4,null,0.19,null,0.19,null,7.0000000000000007E-2]
["Impresa vigilata","UNIPOLSAI ASSICURAZIONI S.P.A.",6508,302,2200,4006,1.38,0.21,1.1599999999999999,2.84,1.77]
["Impresa vigilata","UNISALUTE S.P.A.",2538,null,2538,null,9.33,null,9.33,null,3.07]
["Impresa vigilata","VERA ASSICURAZIONI S.P.A.",153,null,146,7,2.58,null,2.56,2.95,2.12]
["Impresa vigilata","VERA PROTEZIONE S.P.A.",104,104,null,null,1.89,1.89,null,null,2.33]
["Impresa vigilata","VERA VITA S.P.A.",140,140,0,null,0.22,0.22,0,null,4.7699999999999996]
["Impresa vigilata","VERTI ASSICURAZIONI S.P.A.",747,null,111,636,6.04,null,1.95,9.5299999999999994,6.91]
["Impresa vigilata","VITTORIA ASSICURAZIONI S.P.A.",1167,21,314,832,1.55,0.14000000000000001,1.2,2.44,2.73]
["Impresa vigilata","ZURICH INSURANCE COMPANY LTD",482,null,172,310,6,null,4.4400000000000004,7.46,10.72]
["Impresa vigilata","ZURICH INVESTMENTS LIFE S.P.A.",141,141,null,null,0.11,0.11,null,null,2.34]
["Impresa estera","ADMIRAL EUROPE COMPANIA DE SEGURS SA",820,null,19,801,6.63,null,0.63,8.56,6.02]
["Impresa estera","ADRIATIC OSIGURANJE DD",232,null,0,232,9.76,null,0,10.11,34.340000000000003]
["Impresa estera","AIG EUROPE S.A. (LPS)",20,null,20,null,"NA (3)",null,"NA (3)",null,"NA (3)"]
["Impresa estera","AIG EUROPE S.A. (STAB)",173,null,119,54,0.54,null,0.38,8.9499999999999993,0.31]
["Impresa estera","AIOI NISSAY DOWA",33,null,25,8,0.81,null,0.64,5.31,2.97]
["Impresa estera","ALLIANZ GLOBAL LIFE DAC",13,13,null,null,0.05,0.05,null,null,2.19]
["Impresa estera","AMTRUST INTERNATIONAL UNDERWRITERS DAC",262,null,261,1,26.77,null,26.67,null,19.53]
["Impresa estera","ARAG S.E.",47,null,47,null,2.64,null,2.64,null,0.82]
["Impresa estera","ASSURANT EUROPE INSURANCE NV",34,null,34,null,8.41,null,8.41,null,0.38]
["Impresa estera","AWP P&C S.A.",166,null,166,null,19.420000000000002,null,19.420000000000002,null,1.0900000000000001]
["Impresa estera","AXA FRANCE IARD SA",17,null,17,null,0.69,null,0.69,null,0.82]
["Impresa estera","AXA MPS FINANCIAL DAC",24,24,null,null,0.03,0.03,null,null,0.83]
["Impresa estera","CACI LIFE DAC",151,151,null,null,2.2999999999999998,2.2999999999999998,null,null,5.41]
["Impresa estera","CACI LIFE DAC (LPS)",218,218,null,null,6.31,6.31,null,null,3.55]
["Impresa estera","CACI NON-LIFE DAC",42,null,42,null,2.2400000000000002,null,2.2400000000000002,null,1.63]
["Impresa estera","CACI NON-LIFE DAC (LPS)",116,null,116,null,3.68,null,3.68,null,1.91]
["Impresa estera","CARDIF ASSURANCES RISQUES DIVERS S.A.",688,null,688,null,8.8800000000000008,null,8.8800000000000008,null,3.13]
["Impresa estera","CARDIF  ASSURANCE VIE S.A.",412,412,null,null,3.09,3.09,null,null,2.11]
["Impresa estera","CHUBB",155,null,155,0,1.59,null,1.59,0,0.24]
["Impresa estera","CNP ASSURANCES S.A.",30,15,15,null,1.55,1.33,1.86,null,2.62]
["Impresa estera","CNP SANTANDER INSURANCE EUROPE",19,null,19,null,2.02,null,2.02,null,0.82]
["Impresa estera","CNP SANTANDER INSURANCE LIFE",15,15,0,null,1.1200000000000001,1.1200000000000001,null,null,0.71]
["Impresa estera","COLLINSON GROUP",32,null,32,null,54.42,null,54.42,null,36.08]
["Impresa estera","EURO INSURANCES DAC",17,null,1,16,2.08,null,0.41,2.78,1.17]
["Impresa estera","EUROP ASSISTANCE SA",97,null,97,null,0.26,null,0.26,null,9.2799999999999994]
["Impresa estera","EUROPÄISCHE REISEVERSICHERUNG AKTIENGESELLSCHAFT",9,null,9,null,7.69,null,7.69,null,0.95]
["Impresa estera","FWU LIFE INSURANCE LUX S.A. SA",50,50,null,null,0.91,0.91,null,null,5.51]
["Impresa estera","GREAT LAKES INSURANCE",548,null,32,516,3.56,null,0.81,4.5,6.74]
["Impresa estera","GREENVAL INSURANCE DAC",17,null,0,17,1.28,null,0,1.45,0.63]
["Impresa estera","HANSARD EUROPE DAC (Run Off)",26,26]
["Impresa estera","INTER PARTNER ASSISTANCE",383,null,383,null,36.44,null,36.44,null,1.02]
["Impresa estera","INTESA SANPAOLO LIFE DESIGNATED ACTIVITY COMPANY",169,169,null,null,0.04,0.04,null,null,2.69]
["Impresa estera","IPTIQ EMEA P & C SA ( LUSSEMBURGO )",82,null,9,73,1.46,null,0.59,1.79,2.71]
["Impresa estera","IPTIQ EMEA P & C SA (GERMANIA)",133,null,6,127,2.42,null,null,2.31,3.95]
["Impresa estera","LA PARISIENNE S.A. (ora WAKAM)",74,null,27,47,0.7,null,0.34,1.88,0.48]
["Impresa estera","LLOYD'S",37,null,36,1]
["Impresa estera","LLOYD'S INSURANCE COMPANY SA",100,null,100,null,0.65,null,0.65,null,2.92]
["Impresa estera","MAPFRE ASISTENCIA S.A.",13,null,13,null,1.31,null,1.31,null,2.46]
["Impresa estera","MEDIOLANUM INTERNATIONAL LIFE DAC",17,17,null,null,0.23,0.23,null,null,2.08]
["Impresa estera","METLIFE EUROPE DAC",710,531,179,null,6.14,7.09,4.3899999999999997,null,5.54]
["Impresa estera","METLIFE EUROPE INSURANCE DAC",16,null,16,null,2.2400000000000002,null,2.2400000000000002,null,1.28]
["Impresa estera","MMA IARD SA",32,null,32,null,0.21,null,0.21,null,0.39]
["Impresa estera","MONUMENT (Run Off)",17,17]
["Impresa estera","NOVIS",74,74,null,null,6.57,6.57,null,null,45.32]
["Impresa estera","SOGECAP",6,6,null,null,0.23,0.23,null,null,0.31]
["Impresa estera","SOGESSUR",168,null,9,159,3.42,null,0.49,5.14,2.97]
["Impresa estera","XL INSURANCE COMPANY SE",5,null,5,null,0.04,null,0.04,null,11.81]
["Impresa estera","ZURICH INSURANCE PLC",451,null,151,300,0.72,null,0.35,1.54,2.34]
["Impresa estera","ZURICH LIFE ASSURANCE PLC",14,14,null,null,1.1399999999999999,1.1399999999999999,null,null,5.83]
[]
[null,null,"Totale vita e danni","Rami Vita","Rami Danni \n(escl rc auto)","Rc auto","Valori medi"]
[null,"Totale Imprese Italiane ",40982,7544,16853,16585,2.21,1.52,1.89,3.16,2.64]
[null,"Totale Imprese Estere ",6984,1752,2880,2352,5.39,2.17,5.95,4.18,5.46]
[null,"Totale complessivo",47966,9296,19733,18937]
[]
["(1) - Imprese con sede legale in un Paese UE, operanti in Italia in regime di stabilimento o di libera prestazione dei servizi (ossia senza una sede stabile in Italia). Sono tenute alla comunicazione le sole imprese che ricevono nell'anno più di 20 reclami. "]
["(2) - Fonte premi: segnalazioni Solvency II, per le imprese in LPS sono quelli riportati nel documento tecnico all. 2 Reg. 24/2008. \n"]
["(3) - NA: dato non inserito in considerazione di quanto riferito dall'impresa/Outlier"]
[]
["Fonte: elaborazione prospetti informatici inviati dalle imprese all'IVASS ai sensi del Regolamento n. 24/2008"]

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