Statistical data on complaints: year 2020
- issue date
- 21 June 2021
Last update
21 June 2021
Full text
- Comment on aggregate data on the complaints received by insurance undertakings in the year 2020 (only in Italian) pdf 418.2 KB
- Annex 1 – Data broken down by single undertaking – table complaints / premiums (only in Italian) xlsm 50.1 KB
- Annex 2.a–Data broken down by undertaking and departments (commercial/claims management/administration)–table complaints/contracts - Life xlsm 37.7 KB
- Annex 2.b–Data broken down by undertaking and departments (commercial/claims management/administration)–table complaints/contracts-Non life xlsm 97.2 KB
- Annex 2.c – Data broken down by undertaking and departments (commercial/claims management/administration)–table complaints/contracts - MTPL xlsm 35.0 KB