Statistical data on complaints: year 2023

issue date
2 May 2024

Last update

2 May 2024

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  1. Comment on aggregate data on the complaints received by insurance undertakings in the year 2023 (only in Italian) pdf 407.0 KB
  2. Annex 1 – Data broken down by single undertaking – table complaints / premiums (only in Italian) xlsm 38.2 KB
  3. Annex 2.a–Data broken down by undertaking and departments (commercial/claims management/administration)–table complaints/contracts - Life xlsm 34.6 KB
  4. Annex 2.b–Data broken down by undertaking and departments (commercial/claims management/administration)–table complaints/contracts-Non life xlsm 94.8 KB
  5. Annex 2.c – Data broken down by undertaking and departments (commercial/claims management/administration)–table complaints/contracts - MTPL xlsm 35.2 KB