Statistical data on complaints: 1st half-year 2025

issue date
13 November 2025

Last update

13 November 2025

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  1. Comment on aggregate data on the complaints received by insurance undertakings in the 1st half-year 2025 (only in Italian) pdf 85.7 KB
  2. Annex 1 – Data broken down by single undertaking – table complaints / premiums (only in Italian) xlsm 37.8 KB
  3. Annex 2.a–Data broken down by undertaking and departments (commercial/claims management/administration)–table complaints/contracts - Life xlsm 34.8 KB
  4. Annex 2.b–Data broken down by undertaking and departments (commercial/claims management/administration)–table complaints/contracts-NonLife xlsm 92.5 KB
  5. Annex 2.c – Data broken down by undertaking and departments (commercial/claims management/administration)–table complaints/contracts - MTPL xlsm 35.5 KB