Reporting on complaints

This page contains the data on the complaints received by Italian insurance undertakings, at an aggregate level and broken down by single undertaking. Also available here are the data provided by insurance undertakings with head office in another EU country carrying on business in Italy under the right of establishment or under the freedom of services (only EU undertakings receiving more than 20 complaints in the year are required to provide data).

These reports allow to compare the data on the single undertakings, organise and classify them according to different keys (number of complaints in life business, in motor liability insurance …) and learn the incidence of complaints both on the “turnover” of each undertaking, expressed in terms of number of complaints received for every million euro in premium income, and on the number of existing contracts.

The data on complaints against insurance undertakings filed with IVASS by consumers are also published.

Latest publications

  1. Statistical data on complaints: year 2021 Data pubblicazione:27 June 2022
  2. Statistical data on complaints: 1st half-year 2021 Data pubblicazione:12 January 2022
  3. Statistical data on complaints: year 2020 Data pubblicazione:21 June 2021
  4. Statistical data on complaints: 1st half-years 2020 Data pubblicazione:21 December 2020
  5. Statistical data on complaints: year 2019 Data pubblicazione:10 June 2020
  6. Statistical data on complaints: 1st half-year 2019 Data pubblicazione:9 December 2019
  7. Statistical data on complaints: year 2018 Data pubblicazione:4 June 2019
  8. Statistical data on complaints: 1st half-year 2018 Data pubblicazione:26 November 2018
  9. Statistiche sui reclami: dati annuali 2017 Description: Statistical data on complaints: year 2017Data pubblicazione:18 May 2018
  10. Statistical data on complaints: 1st half-year 2017 Data pubblicazione:7 December 2017