Reporting on complaints

This page contains the data on the complaints received by Italian insurance undertakings, at an aggregate level and broken down by single undertaking. Also available here are the data provided by insurance undertakings with head office in another EU country carrying on business in Italy under the right of establishment or under the freedom of services (only EU undertakings receiving more than 20 complaints in the year are required to provide data).

These reports allow to compare the data on the single undertakings, organise and classify them according to different keys (number of complaints in life business, in motor liability insurance …) and learn the incidence of complaints both on the “turnover” of each undertaking, expressed in terms of number of complaints received for every million euro in premium income, and on the number of existing contracts.

Data on complaints against insurance undertakings filed with IVASS by consumers are published in the Annual Report, in aggregate form.