Statistical data on complaints: 1st half-year 2018

Issue date
26 November 2018

Last update

26 November 2018

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  1. Comment on aggregate data on the complaints received by insurance undertakings in the 1st half-year 2018 pdf 377.6 KB
  2. Annex 1 – Data broken down by single undertaking – table complaints / premiums xlsm 59.8 KB
  3. Annex 2.a–Data broken down by undertaking and departments (commercial/claims management/administration)–table complaints/contracts - Life xlsm 55.4 KB
  4. Annex 2.b–Data broken down by undertaking and departments (commercial/claims management/administration)–table complaints/contracts-Non life xlsm 60.5 KB
  5. Annex 2.c – Data broken down by undertaking and departments (commercial/claims management/administration)–table complaints/contracts - MTPL xlsm 55.9 KB
  6. Annex 3 - Data broken down by insurance group to which the undertaking belongs xlsx 24.5 KB
  7. Methodological note pdf 108.4 KB