Statistical data on complaints: year 2019
- issue date
- 10 June 2020
Last update
10 June 2020
Full text
- Comment on aggregate data on the complaints received by insurance undertakings in the year 2019 (only in Italian) pdf 743.0 KB
- Annex 1 – Data broken down by single undertaking – table complaints / premiums (only in Italian) xlsm 46.5 KB
- Annex 2.a–Data broken down by undertaking and departments (commercial/claims management/administration)–table complaints/contracts - Life xlsm 36.2 KB
- Annex 2.b–Data broken down by undertaking and departments (commercial/claims management/administration)–table complaints/contracts-Non life xlsm 42.6 KB
- Annex 2.c – Data broken down by undertaking and departments (commercial/claims management/administration)–table complaints/contracts - MTPL xlsm 58.2 KB